Audrey Jimenez

Experience

• 

  Summit Media (Summit Publishing Co., Inc.)

  Mar 2011 - Jun 2011

  Marketing

  Working with Events Marketing enabled me to be a part of several autograph signing. Event Contest such as Cosmo Hunk, Men's Health Terrain Race-Nuvali, Yummy Eats Event 2011 and Candy Camp 2011.

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  Convergys

  Dec 2013 - Feb 2016

  Collections Representative

  I've handled inbound calls primarily about billing concerns. This covers Payments, Plan inquiries, Billing Statement Clarifications, Disputes, Collections, Removal of Suspension, Discounts, and Refunds. Along with these responsibilities we also maintain customer satisfaction which is identified by various metrics such as Average Handling Time, Next Call Prevention, C-SAT(Customer Survey ratings), DPC (Dollar per Call).

• 

  Wayfair

  Apr 2016 - May 2017

  Assistant
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  Dote

  Jul 2016 - Aug 2019

  • Fulfillment Lead

    Jul 2018 - Aug 2019

  • Fulfillment

    Jul 2016 - Jul 2019
• 

  Eyelashes Unlimited

  Oct 2016 - Mar 2017

  Virtual Assistant
• 

  Lew & Dowski Capital, LLC

  Jun 2017 - now

  • HR Manager

    Jan 2019 - now

  • Fulfillment Representative

    Jun 2017 - now

  • Fulfillment Manager

    Jun 2017 - now
• 

  Chykalophia

  Apr 2019 - Jan 2021

  Lead scraping and organizing + process creation
• 

  Sundae Muse

  May 2020 - Jun 2022

  Online Support Specialist
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  Woof Pack

  Jun 2020 - Jun 2022

  Community Manager