John McNally

Experience

• 

  BNY Mellon

  Jun 1998 - now

  Support Analyst (Vice President)• Lead the resolution of serious incidents affecting business-critical technology in the Central Production Support function acting as the escalation point for the support effort co-ordinating & coaching onshore & offshore staff.• Communicated regular updates at an appropriate level to business management.• Used analysis skills to develop new processes for the team's activities, driving continuous improvement of the technology at an operational level to deliver a reactive service.• Partnered with both local and international teams to perform post-incident root cause analysis. Identified necessary fixes to systems and processes, ensuring tasks were tracked to completion to improve the delivered service & user communications were clear, concise & meaningful. Show less • Providing the ‘Views’ of the business community to technology teams in various forums.• Accountable for business executives securing a positive experience with technology services.• Accountable for representing business interests in technology leadership.• Ensure technology issues and concerns that impact daily operations are escalated and acted upon so as to mitigate impact to the business from technology resiliency issues.• Continuous engagement with business partners to assess the stability of technologies.• Craft and present technology performance reviews to senior business and technology executives. • Utilise Enterprise Dataware and Business Intelligence tools to create attainment review data Show less Support Analyst (Vice President)• Lead the resolution of serious incidents affecting business-critical technology in the Central Production Support function acting as the escalation point for the support effort co-ordinating & coaching onshore & offshore staff.• Communicated regular updates at an appropriate level to business management.• Used analysis skills to develop new processes for the team's activities, driving continuous improvement of the technology at an operational level to deliver a reactive service.• Partnered with both local and international teams to perform post-incident root cause analysis. Identified necessary fixes to systems and processes, ensuring tasks were tracked to completion to improve the delivered service & user communications were clear, concise & meaningful. Show less • Developing enterprise multi-user client-facing financial systems. • Working with the users to design applications either based upon detailed designs or an Agile TDD methodology. • Supporting in-house systems using VB6, C#, ASP.net 1.1 and COM+ • Providing code enhancements/bug fixing for client applications. • created unit and system test specifications. analyzed existing code to explain how data was processed from a business viewpoint and dealing pro-actively with user issues and problem resolution within tight deadlines. Show less

  • Production Support Manager

    Jun 2020 - now

  • Senior incident Officer

    Dec 2018 - Jun 2020

  • Information Technology Business Relationship Manager

    Jan 2012 - Nov 2018

  • Senior Production Support Analyst

    Aug 2008 - Jan 2012

  • Senior Analyst / Programmer

    Dec 2007 - Aug 2009

  • Senior Analyst / Programmer

    Jun 2000 - Aug 2009

  • Systems Analyst / Programmer

    Jun 1998 - Aug 2000