Mingyu Kim (CAMS, CGSS)

Experience

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  Concentrix Corp

  Oct 2018 - Jan 2019

  Applecare Advisor

  - Provided excellent customer service, troubleshooting, and technical support for Apple products- Demonstrated professionalism and courtesy in all interactions- Managed call flow, addressing inquiries on iPhone, iPad, iPod, and iOS- Identified and resolved customer issues, offering step-by-step solutions- Recorded and updated customer issues in the database- Performed ad-hoc duties assigned by the manager- Conducted research and ongoing updates on the latest technologies and solutions- Proactively followed up with customer feedback for optimal satisfaction- Maintained current knowledge on product and service changes by attending several courses and trainings Show less

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  Keywords Studios

  May 2019 - Nov 2019

  Localization Game Translator/Tester

  - Precision in the use of the terminology for the Korean market- Clear and concise documentation of identified bugs in a database- Execution of test suites, meticulous verification of fixes, and language refinement in the target language- Adherence to documented processes throughout testing stages- Thorough verification of bug fixes implementation- Daily checks on shared folders, timely translation, and obtaining client approval for content changes- Close collaboration with clients on project specifications- Professional and regular communication with clients through email- Vigilant monitoring of project status, tracking changes, and ensuring seamless delivery to clients- Cultivation of positive relationships with internal and external stakeholders Show less

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  TDCX

  Dec 2020 - Mar 2022

  Account Specialist (Facebook Project)

  - Provided exceptional support experiences to Korean Speaking Customers and demonstrate expertise in all inquiries relevant to Business Communication Channels and Social Media Platform campaigns (Facebook & Instagram) through effective escalation and troubleshooting to resolve client issues - Served as the first point of contact to identify customer needs, provide directory to any existing issues which are targeted on Facebook Business Advertisement for businesses of all sizes and adapt recommendations quickly- Engaged in any other duties and responsibilities that may be assigned by the management from time to time, contributing to the the effective implementation, maintenance and continual improvements of the Quality Management System of TDC Show less

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  ACAMS

  May 2022 - now

  Business Operation Specialist

  Account Management, Event Management, Sales & Business Operation, Consultative Services:- Assigned as the Key Contributor to drive as the forefront of facilitating the Business Operation for the Key Accounts targeted on Korean market- Orchestrate seamless processes and facilitate communication among Internal Stakeholders to address the sales operation and system-related challenges in the timely manners- Strategically manage and provide dedicated services as well as solutions towards Business Inquiries Follow-Up for a spectrum of accounts, including B2C and B2B2C.- Collaborate with the Regional Event Team and Marketing Team to execute impactful initiatives, such as conferences and webinars, aimed at raising market awareness,- Contribute significantly to the successful launch of Events (Domestic & International), Business Presentations, Seasonal Q&A Sessions, 1:1 Business ConsultationsClient Relationship Management, Data Analysis, Business Needs Evaluation/ Assessment: - Expertly navigate and manage client data within the Salesforce CRM platform- Partner closely with B2B clients to comprehend their unique needs and requirement- Liaise with clients and external stakeholders in conducting business needs assessments to deliver detailed data analysis for insightful decision-making on the Business Roadmap- Conduct in-depth analysis of Account Data, Pinpointing Trends, Patterns, Reports, Areas Ripe for improvement, B2B Process Enhancement to support the Account Managers on Business Strategic Planning and Regional Sales Enablement Processes (Korea Market)- Played a pivotal role in suggesting and implementing strategies to the management level that aimed at improving B2B processes and achieving favourable business outcomes- Deliver compelling business presentations to clients, adeptly articulating data insights and proposing customised solutions to to enhance the overall client satisfaction Show less