Sean McCarthy

Experience

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  Decision Support Systems

  Oct 2003 - Apr 2007

  Field Systems Engineer

  • Primarily a member of the engineering team, providing IT support and installations on client sites.• Installations included PCs, printers, servers, storage devices and networking equipment. Also responsible for upgrading customer equipment on-site and racking and cabling of servers.• Promoted to the Field Systems team providing field service support at a hardware and software level for enterprise servers and backup devices.• Responsible for systems administration and helpdesk duties on the internal D.S.S. Windows 2003 Server network. This also included administration of Exchange 2003 and Citrix Metaframe.• Provide holiday cover for on-site staff in the client services dept. of Wyeth Biopharma. This is a helpdesk and network operations role in a Novell environment working 12 hour shifts on a 24/7 basis. Show less

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  KSN Construction Consultants

  Apr 2007 - Feb 2009

  System Administrator

  • Newly created position in a Quantity Surveying company with 100 employees in which I was tasked with the maintenance and development of all IT activities in the organisation from user support to business change.• Responsible for administration and support of all PCs, printers, servers, network devices, telecoms and business applications at the head office in Dublin and at three remote offices.• Prepared annual IT budgets and was point of contact for 3rd party suppliers and service providers for IT purchases and maintenance contracts including hardware, software and telecoms providers.• Developed and implemented new IT procedures and policies for the organisation including laptop security policy and a business continuity plan. Show less

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  Origina

  Feb 2009 - May 2012

  Technical Consultant

  • Member of the Service Delivery Team providing technical consultancy to private and public sector organisations.• Provided enterprise VMware support, both remotely and on-site including troubleshooting of issues, performing implementations, system health checks and upgrading systems from ESX 3 to vSphere 4• Prepared technical design sections for tender response documents and presented proposed solutions to prospective customers.• Conducted virtualisation readiness assessments utilising Novell PlateSpin for organisations contemplating the introduction of VMware or Hyper-V and presented the reports to customers.• Implemented Microsoft Technologies including SharePoint 2007/2010, SCCM with MDT for deploying Windows 7 and Office 2010.• Administered the internal company network including Exchange 2007 and completed project to migrate the organisation from the local Exchange server to Microsoft BPOS (Exchange online)• Provided support for IBM AIX, TSM, TPC and IBM, HP and Compellent SANs Show less

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  Amazon Web Services (AWS)

  May 2012 - now

  Responsible for managing teams of support engineers providing technical support to AWS customers for compute and networking services. Guide and coach engineers and managers as they grow their careers within AmazonResponsible for talent acquisition within the team, growing it by 200% in 18 months. Own the relationship between premium support and internal AWS teams to champion customer issues As global profile owner I am responsible for coordinating the operations of teams on support sites across the globe to ensure we meet the needs of our customer. Show less

  • Senior Operations Manager, AWS Support

    Apr 2020 - now

  • Operations Manager, AWS Support

    Nov 2013 - Apr 2020

  • AWS Support Engineer

    May 2012 - Oct 2013