Kiley Carlin

Kiley Carlin

Shift Lead

Followers of Kiley Carlin38 followers
location of Kiley CarlinSafety Harbor, Florida, United States

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  • Timeline

  • About me

    B.S. Public Policy and Administration, St. Petersburg College

  • Education

    • St. Petersburg College

      2020 - 2022
      Bachelor of Science - BS Public Policy and Administration Program GPA: 3.74

      Learned how to perform policy analysis, understand organizational culture, the role of government at all levels, and how to serve the public interest. Skills learned throughout coursework include data research, press releases, conducting surveys, data analysis, marketing plans, grant writing, media relations, and more. Conducted a research report/Case Study on my capstone topic: A landscaping guide on native and non-native species for Safety Harbor, FL.

  • Experience

    • Marco's Pizza (Marco's Franchising, LLC)

      May 2017 - Oct 2018
      Shift Lead

      Started as a crew member and after demonstrating skills in communication, punctuality and honesty were promoted to Shift Lead. Facilitated a coherent work environment that promoted teamwork through communication which transcended my leadership skills. As shift lead my responsibilities were to perform opening and closing operations, count the register, make deposits, handling team members and customer concerns and to assist with daily operations of prepping food and customer service.

    • Southern Fresh

      Mar 2019 - Jul 2020
      Server

      Enjoyed a fast-paced work environment that was teamwork-oriented. Established customer relationships with locals and visitors. Improved multitasking skills and working under pressure. Responsibilities included: Seating guests, taking orders & phone calls, running food, counting registers, and providing excellent service.

    • Leveness HHC, LLC

      Oct 2020 - Jul 2021
      Assistant Care Provider

      Assisted behavioral therapists to assist a family with daily tasks caring for children with special needs. Provided support by supervising and interacting with the kids, and learned how to care for their individual needs, worked with ages 2-10. CEU Certificates: OSHA Regulations and Bloodborne Pathogens, Autism Spectrum Disorders, Legal: HIPPA/Cobra Patient Rights, and CPR. Certified in CPR and First Aid. Completed a 40-hour course on Registered Behavior Technician (RBT) to expand my understanding of how to help assist the family. Show less

    • Core Vegan Market and Bistro

      Aug 2021 - Dec 2021
      Server

      Enjoyed serving my local community and engaging guests with quality customer service. Helped assist managers to improve POS system to add table numbers and improved efficiency of service. Provided suggestions to help improve business from previous restaurant experiences.

    • OLDSMAR FLORIST LLC

      Mar 2022 - Jul 2022
      Floral Designer & Sales

      Assisted with floral retail operations: preparing and cleaning flowers, quality customer service and sales, and floral design.

    • JCPenny Portriat Studios

      Oct 2022 - Mar 2023
      Photographer/Sales Associate

      Interacted with all ages to take portraits to celebrate different life milestones: birthdays, maternity, newborns, family, graduates, business headshots, engagements, etc. Provided excellent photography and customer service that led people to leave with a smile.

    • Pinellas County Clerk of the Circuit Court and Comptroller

      Mar 2023 - now
      Customer Information Specialist

      Administer customer service via phone for the criminal and traffic department. Ensure understanding of citizens concerns by providing accurate information and answering questions that helps an individual take the correct actions necessary to resolve an issue.

  • Licenses & Certifications

    • Florida Boating Safety Education I.D. Card

      Florida Fish & Wildlife Conservation Commission
      Oct 2021
    • Open Water Diver

      MACS SPORTS SCUBA & SNOWSKI
      Jun 2021
      View certificate certificate
    • IS-00100.c Introduction to Incident Command System, ICS-100

      FEMA
      Feb 2022
    • IS-00042.a Social Media in Emergency Management Certificate

      FEMA
      Apr 2022
    • CPR/AED/First Aid

      American Heart Association
      Oct 2020
      View certificate certificate
  • Volunteer Experience

    • Garden Volunteer

      Issued by Safety Harbor Garden Club on Jan 2023
      Safety Harbor Garden ClubAssociated with Kiley Carlin
    • Team Leader

      Issued by SAFETY HARBOR PUBLIC LIBRARY FOUNDATION on May 2015
      SAFETY HARBOR PUBLIC LIBRARY FOUNDATIONAssociated with Kiley Carlin