Joanna Swiatek

Experience

• 

  GE

  Jul 2008 - Dec 2013

  Sr. Credit & Collections Analyst

  A/R Collection Skills: Working knowledge of accounting principles. Strong organization skills. Demonstrated ability to multi-task and manage time. Effective verbal and interpersonal skills. Communication. Strike a balance between maintaining trustful relationships and ensuring timely payments. Problem-solving, empathy, negotiation, attention to detail. Conducted thorough analysis of aging reports, identifying, and prioritizing accounts with past-due balances, resulting in a 40% decrease in outstanding receivables within one yearManaged a portfolio of high-volume small dollar delinquent accounts, resulting in an increase of on-time payments and a reduction in bad debt Contributed to presentations of account receivables information to senior management, providing insights that led to a 15% increase in collection efforts and a reduction of bad debt reserves by $1M Established clear and concise communication channels with internal departments, resulting in a decrease in customer disputes and an improved resolution time  Maintained accurate records of client financial statuses and collection efforts, resulting in a reduction in overdue accounts Successfully identified and resolved payment issues by analyzing customer responses, resulting in a 15% decrease in average days sales outstanding (DSO) Show less

• 

  GE Capital

  Dec 2013 - Nov 2020

  A/R SME Analyst

  A/R SME Skills: Deep rooted understanding of the A/R function with extensive collaboration experience with teams or stakeholders to offer guidance, solve complex problems, make informed decisions, and ensure the accuracy and quality of work. Experience of working in a customer focused environment supporting complicated queries. Led cross-functional team to identify and address gaps in the collection process, improving overall efficiency Analyzed customer payment trends and identified opportunities to optimize collection strategies, resulting in an increase in cash flow Developed and implemented streamlined global processes for collecting cash on time, resulting in a reduction in overdue payments Collaborated with IT and Compliance teams to implement systemic enhancements Collaborated with cross-functional teams to develop and implement a comprehensive training program for client-facing teams, resulting in a 30% decrease in customer disputes and an improved receivable performance Performed detailed analysis and reconciliation of over 500 customer accounts, reducing account aging by 20% and increasing cash flow by $1.5 million Show less

• 

  Genpact

  Nov 2020 - Dec 2023

  . Responsible for supporting the company’s HR function and managing information and data related to HR programs and initiatives, specifically employee data in Workday and Fieldglass, gathering and managing employee records, file management, and tracking changes  Provided White Glove experience to executive leadership by consistently delivering accurate and timely updates on project status, leading to an increase in client satisfaction  Collaborated with cross-functional teams to identify common pain points and create targeted training materials, reducing employee errors by 60% within the first quarter Facilitated weekly project scheduling meetings with cross-functional teams, ensuring clear communication and coordination among stakeholders, resulting in a decrease in project delaysIdentified inefficiencies in routine HR processes and provided actionable feedback resulting in a decrease in processing time Show less  Investigated and resolved complex cases using sound judgment, resulting in a 90% resolution rate, and maintaining the company's reputation for impartiality Collaborated with cross-functional teams to conduct thorough investigations, gathering evidence from multiple sources, which led to successful resolutions in high-profile cases, preventing potential legal disputes Collaborated with cross-functional teams to implement new policies and procedures that promote fairness, accountability, and transparency within the organization, leading to a 30% decrease in instances of misconduct Implemented training programs for employees on the new internal policies, resulting in a 15% reduction in ethics-related incidents within the first year Hosted an annual Ombuds awareness campaign, implementing creative strategies such as interactive virtual workshops and informational posters, resulting in a 40% increase in employee engagement with the programOmbuds Skills: Have high ethics and integrity, as I am responsible for handling confidential and sensitive information, as well as for ensuring fairness and compliance in employee relations. Honest, trustworthy, and respectful, as well as to uphold the professional standards and codes of conduct in my work. Need to be impartial, objective, and transparent, as well as to protect the rights and interests of the employees and the organization. Show less A/R L&D Skills: Communication skills - both verbal and written. Listen actively, ask the right questions, empathize, and express myself clearly and respectfully. Effectively communicate with different audiences, such as employees, managers, and external clients. Communication skills are crucial for building trust, rapport, and understanding, as well as for delivering feedback, coaching, and training. Problem-solving skills - often faced with complex and sensitive issues that require quick and effective solutions. Quickly analyze the situation, identify the root causes, and evaluate the possible outcomes. Managed the training and onboarding of new employees and updated SOPs, resulting in a decrease in errors and an increase in overall efficiency by 30% Conducted regular audits of SOP compliance, identifying areas for improvement that led to a reduction in operational errors Developed and implemented a streamlined process for updating standard operating procedures (SOPs)Wiki Portal in response to changes, resulting in a 50% reduction in time required to update SOPs Conducted weekly one-on-one feedback sessions with low performers, identifying specific areas for improvement and developing individualized action plans that led to an increase in performance metrics Developed and implemented comprehensive training programs to enhance employee skills and knowledge, resulting in a reduction in onboarding time for new hires Identified and addressed quality control issues by conducting thorough audits of A/R operations, resulting in a 20% decrease in red flags and errors Show less

  • Human Resources Operations Specialist

    May 2022 - Dec 2023

  • Ombuds Case Manager

    Aug 2018 - Dec 2023

  • Global A/R Operations Training Manager

    Nov 2020 - May 2022