Blessing Lebogo

Experience

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  Avon Cosmetics SA

  Jan 2017 - Dec 2017

  Part Time Salesperson

  • Establish relationships with new customers.• Maintain and grow relationships with existing customers.• Strive to improve customer satisfaction through excellent customer service.• Identify and respond to client needs.• Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in.• Follow up on customer orders as necessary.• Anticipate the needs of clients and address them accordingly.• Meet with customers to determine their specific needs and wants, making suggestions as appropriate. Show less

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  Ackermans

  Jan 2020 - Dec 2021

  Casual Worker – P27

  • Meeting or exceeding sales goals.• Negotiating all contracts with prospective clients.• Coordinating sales efforts with marketing programs.• Understanding and promoting company programs.• Answering client questions about credit terms, products, prices, and availability.• Manage transactions with customers using cash registers.• Scan goods and ensure pricing is accurate.• Collect payments whether in cash or credit.• Issue receipts, refunds, change or tickets.• Track transactions on balance sheets and report any discrepancies.• Bag, box or gift-wrap packages.• Handle merchandise returns and exchanges. Show less

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  Sage

  Oct 2022 - Sept 2023

  Retention Accounting intern

  Manage account billing process using SAGE Evolution and ERP, Ensuring accurate and Timely Billing for diverse customers. • Ensure Business partner/ customer queries are responded to within the specified turnaround time. • Ensure customer churn is documented and accurately reported monthly for annual customers. • Drive sales appropriate campaigns into Business partner/ customer base to effectively increase retention. • Maintain highest levels of service and Business partners customer satisfaction. • Execute Claw back and account activation process. • Liaise with Finance department to ensure customer accounts are in order. • Generate contract for monthly account renewals. • Utilize Smartsheet a SAAS Platform to upload quotes and invoices, enhancing efficient and accuracy in financial documentation. Show less

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  Sage

  Nov 2023 - now

  Support-Sage Business Cloud Accounting

  • Provides expert knowledge by supporting and resolving complex product escalations for Customer Support and other stakeholders• Deliver timeous communication to the Customer Support teams relating to product updates, software releases, bug fixes• Identifies the root cause of the customers software or system issues and uses system analysis and testing techniques to solve highly complex application or system issues• Monitors trending customer issues to develop proactive communication and customer education• Contributes to the overall Digital Transformation objectives through improving efficiencies and quality across online platforms• Manages the logging process of software bugs or product enhancements and ensures timeous resolution• Works collaboratively with internal and external stakeholders• Continuously finding ways to enable all our customers to be self-sufficient in minimising time to solve complex application support queries• Prioritises workload when resources change, managing time and resources effectively to ensure the best possible outcome for the customer, employee, and organization• Remains relevant on the latest technical and business knowledge in all assigned applications, as well as support processes and procedures.• Actively participate in internal projects such as product enhancements processes, training development, capturing, and maintaining knowledge capital, improving overall support skills, and improving customer service in the department as assigned.• Identify knowledge gaps related to product support and collaborate with line managers and training facilitators to close the gap• Flexibility in supporting/moving to other products within CS(demand driven)• Apply yourself to Investigate queries by narrowing down the cause of the issue.• Prepare response that’s articulate how fixes should be applied sequentially and methodically.• Grow your customer service engagement with our customers. Show less