Terrell Carlton

Experience

• 

  UPS

  May 2011 - Jul 2012

  Part-Time Package Dispatch Supervisor

   Generate/Format daily reports for supervisors and center manager. Responsible for dispatching Early A.M. Packages (UPS’ highest service level). Analyzed GPS data for drivers and flagged inconsistencies. Worked with drivers to analyze routes and maximize efficiency.

• 

  Spirit Airlines

  Aug 2012 - Feb 2015

   Manage/Optimize monthly crew solution Coordinate with Network Planning and Operations groups to ensure functional solution Maintain a solid relationship with the Unions for the Pilot and Flight Attendant groups Software Implementation (S3RUS Line Generator, Rainmaker Crew Pay) Manage Crew Planning department tasks, troubleshooting, on-job training for co-workers  Assist with analysis for monthly crew solution Troubleshoot issues (technical and/or procedural) with monthly schedule bid Manage the Rainmaker Automation Project for Crew Pay Department

  • Crew Planner II

    Jul 2013 - Feb 2015

  • Crew Planner 1

    Aug 2012 - Jul 2013
• 

  California Surveying & Drafting Supply, Inc. (CSDS)

  Feb 2015 - Dec 2019

  - Delivered software and workflow training to customers including key accounts such as Caltrans.- Oversaw customization of Salesforce Sales cloud. - Consistently met and exceeded department sales revenue goals. - Created online learning management system to increase training impact. - Proficient with, and delivered trainings, on 15+ software packages with multiple hardware configurations. - Collaborated with sales reps to customize training curriculum to their customers.

  • Manager - Technical Support & Training

    Oct 2017 - Dec 2019

  • Director - Training & Technical Services

    Oct 2016 - Sept 2017

  • Training and Technical Support Rep

    Feb 2015 - Oct 2016
• 

  Cloud Coach

  Dec 2019 - now

  • Manager, Solutions Engineering

    Oct 2022 - now

  • Manager, Customer Onboarding

    May 2020 - Oct 2022

  • Solutions Engineer

    Dec 2019 - May 2020