Bharathi Gottapu

Experience

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  IBM

  Jan 2010 - Jan 2011

  Tech Support

  • Interact with customers through various channels such as phone, email, chat to address their inquiries, issues, and requests in a timely and professional manner.• Identify and troubleshoot customer problems or concerns, providing accurate and appropriate solutions or escalating complex issues to senior staff when necessary.• Develop a deep understanding of the organization's products or services to effectively assist customers and provide relevant information and guidance.• Maintain effective communication with customers, listening attentively, and responding clearly and courteously to their queries or concerns.• Handle customer complaints or escalations with empathy, patience, and professionalism, aiming to achieve satisfactory resolutions and maintain customer satisfaction.• Maintain accurate and detailed records of customer interactions, inquiries, complaints, and resolutions in the organization's customer relationship management (CRM) system or any other designated software. Show less

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  Tech Mahindra (formerly Mahindra Satyam)

  Jan 2011 - Jan 2012

  Tech Support

  • Respond promptly and professionally to customer inquiries via various channels, such as phone, email, chat, or ticketing system. Listen actively, empathize with customers, and offer appropriate solutions to resolve their technical issues or concerns.• Analyze and diagnose technical problems reported by customers. Apply problem-solving skills and technical knowledge to identify root causes and implement effective solutions. This may involve guiding customers through step-by-step procedures or coordinating with internal teams for more complex issues.• Develop a deep understanding of the company's products or services, staying up-to-date with new features, upgrades, and enhancements. Use this knowledge to effectively assist customers and address their specific needs.• Create and maintain accurate records of customer interactions, including detailed descriptions of issues and resolutions. Document frequently asked questions and common troubleshooting steps to build a comprehensive knowledge base for both customers and internal teams. Show less

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  MCR RECRUITMENTS SERVICES

  Feb 2015 - Mar 2016

  Recruitment Consultant

  • Requirement gathering from hiring managers regarding open positions.• Sourcing & Screening through multiple channels like Naukri.com, Monster.com, Bayt.com, Gulf talent, referrals.• Conducting Telephonic interviews and face to face interactions as a part of HR Screening.• Handling day to day recruitment activities like scheduling interview and conducting the preliminary stage.• Liaise with clients to understand role requirements in order to source the most suitable candidates.

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  Y K Almoayyed & Sons (B.S.C)

  Apr 2016 - Feb 2019

  Recruitment Assistant

  • Sourcing & Short-listing CV’s as per the eligibility criteria and conducting interviews. • Screening candidates by conducting telephonic and in person interviews, to assess the candidate's stability, attitude, academic professional qualifications, experience, communication skills and salary negotiation.• Handling overseas requirements (UAE).• Preparing Offer Letters, Final Contracts and Documentation. • Applying visas, taking medical appointments for employees. • Dealing with Telephone and Email enquiries.• Taking appointments for CPR (National ID) Update.• Coordinating with PROs for Visa processing.• Responsible for facilitating on-boarding process for new joiners. Show less