John Minjo Ponce

Experience

• 

  Smart Communications, Inc.

  Jun 2015 - now

  - Network Improvements (NI) SPOC with assignments which include Access and Tx Expansion, Migration, Utilization, Dimensioning of Iub, etc., Roll outs.- Troubleshoot 2G (GPRS/GSM), 3G (UMTS/WCDMA) and 4G (LTE) Data, SMS and Voice service issues and Network faults.- Coordinates with Customer Service, Technical Support, Network Operations, Field Operations, Network Optimization and other departments in resolving services and network access.- Maximize 24/7 network operational performance by monitoring and troubleshooting network and service problems, issues, outages and alarms.- Ensure fault tickets and service requests are being delivered and isolated to the rightful team or department for proper handling and troubleshooting.- Investigate Intelligent Network (IN) regulates to resolve widespread access problems and complaints.- Able to use and operate various telecommunications test equipment such as EXFO FTB150 OTDR, EXFO FPM300 Power Meter Ethernet Tester, EXFO ETS 1000 Ethernet Tester, and EXFO FTB1-Pro Show less

  • Senior Engineer - Wireless Network Field Services

    Jul 2024 - now

  • Engineer - Wireless Network Field Services

    Jun 2015 - Jul 2024