Jo-ann Auret

Jo-ann Auret

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location of Jo-ann AuretCenturion, Gauteng, South Africa

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  • Timeline

  • About me

    Customer Contact Centre Operation Specialist Manager

  • Education

    • IMM Graduate school

      2016 - 2020
      Bcom Marketing and Business Science NQF Level 7

      I am in my second year of studying for my Bcom degree in Business management and marketing. Completed 5 of 19 subjects in year one. ADT awarded me bursaries for both year 1 and 2 of my studies.

    • ADT Training Inhouse

      2012 - 2012
      SMDP (Sales Management Development Program) Sales, Distribution, and Marketing Operations, General 1 Year Sales Management Inhouse training

      Sales trainingManagement TrainingFinance trainingPresentation skills

    • The Di Vinci Institute For Technology Management

      2010 - 2010
      Franchising and Franchise Operations SCO393 certificate Code

      Business Planning and StrategyFinancial ManagementFranchising PrinciplesIntensive Care FranchisesLegal Aspects to FranchisingManaging Franchise Relationships and Quality Control

    • Kanonkop Middelburg

      1996 - 2000
      Grade 12 Hotel/Motel Administration/Management

      Activities and Societies: CSV Grade 12, CSV Honourable colours received. Received a distinction for Hotel studies as a subject.

    • IMM Graduate School

      2021 - 2022
      BCOM Honors Degree Supply Chain Management NQF Level 8

      Supply chain managers are responsible for managing relationships with suppliers, manufacturers, distributors and the final consumer. The key purpose of the degree is to see that the needs of your business and customers are met, by developing the organisation’s competitive advantage. As logistics challenges increase in impact and frequency, the global shortage of qualified supply chain practitioners continues to grow and companies worldwide are stepping up efforts to recruit qualified and… Show more Supply chain managers are responsible for managing relationships with suppliers, manufacturers, distributors and the final consumer. The key purpose of the degree is to see that the needs of your business and customers are met, by developing the organisation’s competitive advantage. As logistics challenges increase in impact and frequency, the global shortage of qualified supply chain practitioners continues to grow and companies worldwide are stepping up efforts to recruit qualified and skilled professionals for these roles. According to a survey by Deloitte Consulting, among executives of multinational companies, 71% reported difficulty finding senior leadership for their supply chains. This qualification will empower you with the competencies (knowledge, insight, skills, values and attitudes) necessary to positively contribute to the management of a modern integrated supply chain. Show less

  • Experience

    • Debonairs Pizza Sunninghill

      Jan 2001 - Jan 2004

      Staffing, Stock control, Marketing, Sales, Customer service, Reporting, Recruiting, HR duties, training, H/O training store responsibilities and Finance management. Staffing, Stock control, Customer service, Reporting, Marketing, Sales, Recruiting, HR duties

      • Store manager, use to be Jo-ann Joubert

        Jan 2001 - Jan 2004
      • Store manager, use to be Jo-ann Joubert

        Jan 2001 - Jan 2004
    • Woolworths

      Jul 2005 - Aug 2007
      Foods manager Witbank

      Ensuring stock ordering, control and presentation. Managing Foods store of 30+ staff team. Ensure targets where met, staff shift scheduling, customer satisfaction and dealing with complaints. Reporting and other managerial duties.

    • Famous Brands

      Jul 2008 - Aug 2011
      Franchise Manager

      Building the brand and Franchisees Business's

    • ADT

      Sept 2011 - Apr 2017
      Dealer and Independent Installer development Manager

      I develop and manage the relationship between ADT and Authorised dealers as well as Independent Installers. My key role is to assist, these business owners with developing their businesses to be highly profitable. And likewise ensure ADT generate sales from their 3rd party relationships.

    • Fidelity-ADT

      Apr 2017 - Aug 2023
      Customer Contact Centre Sales Manager

      I work in the Call Center environment of Fidelity-ADT and deal directly with Sales.

    • Fidelity ADT

      Sept 2023 - now
      Call Centre operation specialist Manager
  • Licenses & Certifications

    • Franchize Directions

      The Da Vinci Institute
      Nov 2010
    • Excell Advance

      CTU Training Solutions (Pty) Ltd