
Jo-ann Auret

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About me
Customer Contact Centre Operation Specialist Manager
Education

IMM Graduate school
2016 - 2020Bcom Marketing and Business Science NQF Level 7I am in my second year of studying for my Bcom degree in Business management and marketing. Completed 5 of 19 subjects in year one. ADT awarded me bursaries for both year 1 and 2 of my studies.

ADT Training Inhouse
2012 - 2012SMDP (Sales Management Development Program) Sales, Distribution, and Marketing Operations, General 1 Year Sales Management Inhouse trainingSales trainingManagement TrainingFinance trainingPresentation skills

The Di Vinci Institute For Technology Management
2010 - 2010Franchising and Franchise Operations SCO393 certificate CodeBusiness Planning and StrategyFinancial ManagementFranchising PrinciplesIntensive Care FranchisesLegal Aspects to FranchisingManaging Franchise Relationships and Quality Control

Kanonkop Middelburg
1996 - 2000Grade 12 Hotel/Motel Administration/ManagementActivities and Societies: CSV Grade 12, CSV Honourable colours received. Received a distinction for Hotel studies as a subject.

IMM Graduate School
2021 - 2022BCOM Honors Degree Supply Chain Management NQF Level 8Supply chain managers are responsible for managing relationships with suppliers, manufacturers, distributors and the final consumer. The key purpose of the degree is to see that the needs of your business and customers are met, by developing the organisation’s competitive advantage. As logistics challenges increase in impact and frequency, the global shortage of qualified supply chain practitioners continues to grow and companies worldwide are stepping up efforts to recruit qualified and… Show more Supply chain managers are responsible for managing relationships with suppliers, manufacturers, distributors and the final consumer. The key purpose of the degree is to see that the needs of your business and customers are met, by developing the organisation’s competitive advantage. As logistics challenges increase in impact and frequency, the global shortage of qualified supply chain practitioners continues to grow and companies worldwide are stepping up efforts to recruit qualified and skilled professionals for these roles. According to a survey by Deloitte Consulting, among executives of multinational companies, 71% reported difficulty finding senior leadership for their supply chains. This qualification will empower you with the competencies (knowledge, insight, skills, values and attitudes) necessary to positively contribute to the management of a modern integrated supply chain. Show less
Experience

Debonairs Pizza Sunninghill
Jan 2001 - Jan 2004Staffing, Stock control, Marketing, Sales, Customer service, Reporting, Recruiting, HR duties, training, H/O training store responsibilities and Finance management. Staffing, Stock control, Customer service, Reporting, Marketing, Sales, Recruiting, HR duties
Store manager, use to be Jo-ann Joubert
Jan 2001 - Jan 2004Store manager, use to be Jo-ann Joubert
Jan 2001 - Jan 2004

Woolworths
Jul 2005 - Aug 2007Foods manager WitbankEnsuring stock ordering, control and presentation. Managing Foods store of 30+ staff team. Ensure targets where met, staff shift scheduling, customer satisfaction and dealing with complaints. Reporting and other managerial duties.

Famous Brands
Jul 2008 - Aug 2011Franchise ManagerBuilding the brand and Franchisees Business's

ADT
Sept 2011 - Apr 2017Dealer and Independent Installer development ManagerI develop and manage the relationship between ADT and Authorised dealers as well as Independent Installers. My key role is to assist, these business owners with developing their businesses to be highly profitable. And likewise ensure ADT generate sales from their 3rd party relationships.

Fidelity-ADT
Apr 2017 - Aug 2023Customer Contact Centre Sales ManagerI work in the Call Center environment of Fidelity-ADT and deal directly with Sales.

Fidelity ADT
Sept 2023 - nowCall Centre operation specialist Manager
Licenses & Certifications

Franchize Directions
The Da Vinci InstituteNov 2010%20Ltd.webp)
Excell Advance
CTU Training Solutions (Pty) Ltd
Languages
- afAfrikaans
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