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Rhauan Monteiro

Rhauan Monteiro

Co-owner

Followers of Rhauan Monteiro767 followers
location of Rhauan MonteiroSão Paulo, São Paulo, Brazil

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  • Timeline

  • About me

    Process Improvement | CX | Product Ops

  • Education

    • Universidade Federal de Pernambuco

      2011 - 2014
      Bachelors Economics

      Activities and Societies: Research, Teaching and University Extension Programs.

    • FIA Business School

      2018 - 2019
      Graduate Market Intelligence

    • Mount Royal University

      2014 - 2014
      Entrepreneurship and International Business Entrepreneurship

    • Ibmec

      2023 - 2024
      Master of Business Administration - MBA Digital Manager & Metaverse

  • Experience

    • Fantasia Store - Shopping Recife e Plaza Casa Forte

      Oct 2014 - Oct 2015
      Co-owner

      Business, Commercial and Financial Management;Coordination and Sales Team Training;Inventory control;Development and Strategic Planning.

    • Itaú Unibanco

      Jan 2016 - Apr 2017
      Junior Operations Control Analyst

      Development of processes for settlement of payments; Continuous improvement of customer-focused payment processes;Creation and monitoring of KPIs.

    • Rede

      May 2017 - Sept 2019

      Mapeamentos de oportunidades dos processos de operação terceira;Acompanhamento e desenvolvimento de projetos;Automatização e padronização de processos com o foco em autosserviço e atendimento em primeiro nível para os clientes. Opportunity mapping of outsourced operations processes;Monitoring and development of projects; Automation and standardization of processes focusing on self-service and first-level customer service.

      • Analista de operações sênior

        May 2019 - Sept 2019

      • Operations Analyst

        May 2017 - Apr 2019

    • Fiserv

      Sept 2019 - Jul 2020
      Coordenador de Liquidação Financeira

      Líder de equipe de liquidação financeira em meio de pagamentos; Controle contábil do produto financeiro de Adquirência de cartões de crédito; Controle operacional de pagamento de transações a estabelecimentos; mapeamento de oportunidades e projetos de melhoria.

    • Nubank

      Jul 2020 - now

      • Product Ops Manager

        Oct 2024 - now

      • CX Strategy & Planning Coordinator

        Jun 2022 - Oct 2024

      • Customer Excellence Supervisor

        Feb 2021 - May 2022

      • Process Improvement Specialist

        Jul 2020 - Jan 2021

  • Licenses & Certifications

    • Green Belt - Lean Six Sigma

      Escola EDTI
      Apr 2018

    • Bacharelado em Economia

      UFPE
      Oct 2014

    • Professional Scrum Product Owner I

      Scrum.org
      Dec 2019
      View certificate certificate

  • Honors & Awards

    • Awarded to Rhauan Monteiro
      Awards - Category: Innovation Superintendência de Operações e Logística Aug 2017 Innovation in a Self service project for Digital Backoffice Operations.
    • Awarded to Rhauan Monteiro
      Best Work in Applied Social Sciences - Não Pibic - XX CONIC UFPE Nov 2012 MONTEIRO, R. ; MELO, A. S. S. A. . O Valor de Uso das Áreas Verdes Públicas do Recife: Uma Análise Pelo Método de Bens Substitutos. 2012. (Apresentação de Trabalho/Congresso).

  • Volunteer Experience

    • Media Volunteer

      Issued by FIFA on Jul 2013
      FIFAAssociated with Rhauan Monteiro

    • Educator

      Issued by Junior Achievement Pernambuco on Aug 2013
      Junior Achievement PernambucoAssociated with Rhauan Monteiro