Mitun Garg

Experience

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  ABN AMRO BANK CARD EXCELLENCE CENTRE

  Jul 2001 - Nov 2007

  Assistant Manager

  Handling Training of Multi Product Team of Tele Sale Executives who deals in Corporate Selling of Credit Cards, Deposits & Investments, and liabilities.Handling the Training MIS of Direct Sales Teams of Chandigarh, New Delhi, Ludhiana, and Jaipur.

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  Bharti AXA Life Insurance

  Nov 2007 - Jul 2010

  Training Manager

  Training Responsibilities• Managing the overall PDP & Skill enhancement sessions conducted by the Organization.• Assessing the PDP & Soft skills sessions, held by trainers / Analyze, collect valuable feedback from participants, and act accordingly.• Taking PDP & Behavioral trainings for all the level of employees and all the induction batches as and when required.• Through networking and cold calling arranging for various workshops, which enhance on participants skills & knowledge.• Preparing training modules and implement them as a regular course for the participants.• Preparing schedule and defining daily job responsibilities for Business Analyst.• Enhancing employee’s knowledge, skills, & personality with various training program.• Use different methodologies for training like SWOT analysis and GAGNES principle for preparing training content and delivery.Sales & Operational Responsibilities• Responsible for the product Mix, accuracy of product rates and features (e.g. auditing/updating) on website along with the eligibility/underwriting process implementation.• Responsible for decision-making information (e.g. brochures, write-ups etc.), information of articles & updating FAQs.• Responsible for enhancements in user interface/experience.• Target Auditing hours of team, desired numbers of Feedback along with Per Agent Productivity.• All the experts should be trained on Products and other skills to avoid mis-selling and wrong commitments.• Responsible to ensure service delivery standards and addressing customer complaints and Refund Escalation.• Resolving customer queries (e.g. Emails) and ensures correct information in database.• Issuance orientation and monitoring (e.g. Retention/Objections) & ready reckoners (e.g. easy to use product details, exceptions)• Recruitment, introductory training and certification & Regular refresher sessions. Show less

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  Max Life Insurance Company Limited

  Jul 2010 - Feb 2018

  Manager Training Banca
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  Tata AIA Life Insurance

  Feb 2018 - Jul 2020

  Branch Head
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  Self Employed

  Jul 2020 - now

  Area Sales Manager -North