Daryna Pisnia

Experience

• 

  Self-employed private tutor

  Oct 2008 - Dec 2009

  English private tutor for children

  Preparing private English coursesHelping out with school home tasks for English classes

• 

  Raben Group

  Nov 2011 - Jun 2012

  Manager's Junior Assistant

  Inbound and outbound telephone calls;Business work day planning;Office admin and paperwork activities;Manager’s personal assignments and various tasks.

• 

  USG Commodity Holding AG

  Aug 2012 - Jan 2013

  Receptionist

  Handling phone and live reservations, general queries; Taking pre-orders and preparing bills, escalating client’s queries Great interpersonal skills while welcoming guests and throughout the visit.

• 

  Self Employed

  Jun 2013 - Oct 2016

  Governess with English

  Have efficiently cared for children from 0,5 to 8 years;Prepared English courses and guided through other general school assignments; Safely taking the child after school, visiting sport classes and other courses; Engage children with developing games, entertainment activities outdoors

• 

  Uber

  Nov 2016 - Jun 2022

  High-quality emphatic support (including live support via phone/chats) Resolving different types of issues during using the app by users (restaurants, delivery partners, customers) and cooperation with the company Organization and supporting different types of promotional campaigns Translations of the supporting content for the app Testing of the app updates Participating in organisation and supporting of pilot projects Providing high-quality service across multiple platforms (email, chat, phone)Identified, analyzed and solved user’s problems with empathy Maintain financial accounts by processing customer adjustments Triage issues and escalate them when necessary Support and mentor new employees

  • Account Security and Risk Specialist UKI

    Jan 2022 - Jun 2022

  • UberEATS Operations Specialist B2B

    Apr 2019 - Jan 2022

  • Community Support Representative, Russian, Ukrainian and English

    Nov 2016 - Apr 2019
• 

  Uber

  Aug 2022 - now

  - conduct manual case-by-case investigation in order to surface illegitimate and non- compliant transactions as well as high-risk activities;- summarize findings from my investigations into trends and important, timely practical items and recommendations;- expand knowledge of all types of fraud that happen during Uber riders and Uber Eats orders and the methods the company uses to counter them.

  • Transaction Monitoring Analyst

    Feb 2025 - now

  • Service Quality, Risk and Compliance Specialist II - Transaction Monitoring

    Aug 2022 - Jan 2025