Raffaele Esposti

Experience

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  Astem Lodi

  Jan 2001 - Jan 2002

  Operatore di laboratorio
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  EsseCi per Shimadzu Italia

  Jan 2002 - Jan 2003

  Customer Engineer

  Authorized Service Providing for on site repair on Hplc systems and Uv-Vis System.Hplc systems: trained for preventive maintenance and repair.Uv-Vis systems: trained for preventive maintenance, repair, installation familiarization and system verification (OQPV)

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  Agilent Technologies

  Dec 2003 - Aug 2016

  My primary responsibility is the solution and organization of customer requests, focused on technical support for core instruments and high end systems as LC single quad and IcpMs.I’m also responsible for the care and coaching of junior engineers to support the resolution of technical problems encountered by customers and internal tools use. Within the team I’m seen not only as leader but also as decision maker and processes expert and point of reference.Project Management: as team leader I’m supervisor of customer service requests flow and dispatching between the call qualifiers team. During the period post acquisition of Varian Inc. I’m responsible of the right application of merge processes for the pmv call qualifiers and processes improvement.Change Management: I manage processes changes based on customer surveys and Italian-European management team Show less

  • Sales & Service Centre Manager

    Feb 2013 - Aug 2016

  • Remote Engineer

    Dec 2003 - Feb 2013
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  Thermo Fisher Scientific

  Sept 2016 - May 2020

  Customer Service Administration Manager Italy & Spain

  Responsible of Italian Customer Service Administration center composed of 9 headcounts and the Spanish one with 8 headcounts. The team is responsible for assisting customer in all his requests and necessities. My goal is maintaining the customer satisfaction and highest level and dealing with escalations and technical/procedure issues.

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  Beckman Coulter Diagnostics

  Jun 2020 - now

  Customer Technical Support Manager