Zeeshan Ali

Experience

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  J Telemarketing

  Aug 2011 - Feb 2014

  Team Coach & SSE Closer

  At J-tele Marketing, I had the honor of wearing two hats: a Closer and a Team Lead. Being a Closer i was exceptional.Key Skills Demonstrated: Sales Expertise: As a Closer, I thrived on building rapport with potential customers, understanding their needs, and aligning our advanced security system with their requirements. My persuasive communication skills helped me effectively articulate the benefits of our product, leading to an impressive track record of closed deals and satisfied clients. Product Knowledge: Mastery of the intricacies of our 3-way home security system was paramount in my success as a Closer. I ensured that I was well-versed in every feature and advantage, allowing me to provide comprehensive solutions tailored to each customer. Customer Education: I took pleasure in empowering customers with knowledge about our cutting-edge security system. By demonstrating the capabilities of our intercom and remote monitoring, I instilled confidence in clients, assuring them that their homes would be safe and secure."In addition to my role as a Closer, I had the privilege of leading a high-performing team of 12 to 25 agents.As a Team Lead, I was driven by the desire to see my team members achieve their sales targets and unlock their full potential."Key Leadership Skills Displayed: Motivation and Support: I embraced the role of a mentor, providing continuous support and motivation to my team. By cultivating a positive and inspiring work environment, I empowered agents to overcome challenges and strive for greatness. Performance Optimization: I employed data-driven insights to identify areas for improvement and implement strategies to optimize team performance. This focus on continuous improvement translated into remarkable team results and company success. Effective Communication: My clear and open communication style fostered strong team cohesion and ensured that everyone was aligned with company objectives and targets. Weniger anzeigen

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  BURRAQ Technologies

  Apr 2014 - Jan 2014

  Floor Supervisor

  Led a dynamic team of 50 members, overseeing daily operations and achieving a addable increase in overall productivity.Spearheaded quality assurance initiatives, resulting in a 99% reduction in errors and customer complaints.Conducted training sessions, equipping team members with cutting-edge skills, and on how to increase in customer satisfaction. Prepared comprehensive client service reports, enhancing transparency and fostering trust with clients. Pioneered data-driven feedback mechanisms, leading to an exquisite improvement in team performance. Coordinated and supervised daily operations, ensuring seamless workflow and adherence to company standards. Developed and implemented quality assurance processes, resulting in improved efficiency and customer satisfaction. Led a high-performing sales team, achieving consistent revenue growth and surpassing sales targets. Facilitated ongoing training sessions, nurturing the professional growth of team members and promoting skill development. Maintained regular communication with clients, ensuring their needs were met with the highest level of service and attention. Analyzed performance data to identify areas for improvement, providing actionable insights to optimize team performance. Weniger anzeigen

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  Protege Global

  Apr 2014 - Jan 2015

  Senior Liaison and Networking Specialist

  My tenure at Protege Global was a remarkable journey of excitement and fulfillment. As a Liaison and Networking Specialist, I held the critical responsibility of showcasing our company's profile and cutting-edge software to potential clients. My mission was to captivate prospects with the value our software brought to their businesses and provide them with exceptional support and service.Key Responsibilities: Client Engagement: As the face of Protege Global, I expertly engaged with potential clients, introducing them to our software's capabilities, and understanding their unique needs to tailor the perfect solutions. Inquiry Resolution: I diligently handled customer inquiries and concerns, offering prompt and accurate resolutions to ensure unparalleled client satisfaction. Collaboration and Partnerships: Building fruitful relationships with colleagues, suppliers, and partner organizations was crucial. I collaborated with them to effectively market our products to a targeted audience, ensuring our software reached its fullest potential. Communication Prowess: My excellent communication and interpersonal skills played a pivotal role in convincing potential clients of the value our software provided, fostering strong relationships that contributed to our company's growth. Enduring Client Relationships: I took pride in establishing lasting relationships with clients and partners, earning their trust and loyalty, which became vital in ensuring continued success for Protege Global.My journey at Protege Global empowered me to develop a unique skill set, enabling me to navigate the dynamic landscape of liaising and networking with finesse. I reveled in making meaningful contributions that bolstered the company's reputation and success. Through collaboration, dedication, and a focus on nurturing relationships, I upheld Protege Global's reputation as a premier provider of cutting-edge software solutions. Weniger anzeigen

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  HH Communications

  Jan 2015 - Aug 2023

  Director

  Welcome to my profile! As a dedicated member of the Board of Directors at Euro Style, a prominent and diversified private limited company, I have played a pivotal role in driving international trade and overseeing projects encompassing logistics, paperwork, construction, and IT services.Key Expertise: Strategic Vision: Contributing to the formulation and execution of strategic visions, I have played a critical role in diversifying Euro Style's operations and expanding its global footprint. International Trade: With a deep understanding of global markets and regulations, I have fostered lucrative international trade partnerships, driving profitable ventures for the company. Project Management: My project management prowess extends across diverse domains, including logistics, construction, and IT services. I have successfully overseen projects, ensuring seamless execution and exceptional outcomes. Adaptability and Resilience: In the face of challenges, such as those posed by the COVID-19 pandemic, I have demonstrated resilience and adaptability, navigating uncertainties with prudent decision-making. Weniger anzeigen

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  FirstCall bpo

  Jan 2015 - Jan 2016

  Project Manager

  In the exhilarating realm of project management, I led a passionate team of 30 brilliant minds, joining forces with expert app developers and server monitoring services to engineer digital wonders.Project Leadership: Spearheading end-to-end project management, from conceptualization to successful implementation, while ensuring adherence to timelines, budgets, and quality benchmarks.App Development Collaboration: Coordinating with app developers to conceptualize, design, and deliver innovative mobile applications, leveraging cutting-edge technology to enhance user experiences.Server Monitoring Excellence: Overseeing the seamless functioning and security of servers, ensuring 24/7 monitoring, troubleshooting, and continuous improvements for optimized performance.Legal Support Coordination: Facilitating seamless collaboration with law firms, devising strategic plans to support injury claims, worker compensations, job loss, human rights, and cybercrime litigation cases.Risk Mitigation: Proactively identifying project risks and developing contingency plans, minimizing disruptions, and mitigating potential obstacles to ensure smooth project execution.Performance Analysis: Conducting in-depth performance evaluations, analyzing project metrics, and generating insightful reports to optimize processes and drive continuous improvement.Innovation Advocacy: Encouraging a culture of innovation and creativity within the team, exploring emerging technologies, and driving initiatives that enhance efficiency and customer experiences.Budget and Resource Management: Managing project budgets, allocating resources effectively, and optimizing cost-efficiency to achieve business objectives.Adherence to Legal Standards: Ensuring strict adherence to legal regulations and best practices in handling sensitive legal data and cybercrime cases. Weniger anzeigen

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  Orazone Technologies

  Apr 2016 - Jul 2018

  Business Development Manager

  Welcome to my LinkedIn profile! I am a versatile and driven Business Development professional with a passion for exploring new businesses and markets. With a proven track record in Business Proposal Writing, Outsourcing/Offshoring, Strategic Management, Projects Management, and Social Media, I am committed to driving growth and success for organizations.Key Expertise: Business Proposal Writing: My proficiency in crafting persuasive and winning business proposals has enabled me to secure valuable partnerships and lucrative opportunities for the companies I have worked with. I excel at articulating value propositions and tailoring proposals to meet the specific needs of clients. Outsourcing/Offshoring: Throughout my career, I have played a strategic role in identifying outsourcing and offshoring opportunities, contributing to enhanced operational efficiency and cost-effectiveness for businesses. I have a keen eye for identifying the right outsourcing partners and managing successful collaborations. Strategic Management: As a forward-thinking professional, I possess the ability to formulate and execute effective business strategies that align with organizational goals. My strategic acumen has driven revenue growth, market expansion, and operational excellence. Projects Management: I thrive in dynamic project environments, adeptly managing projects from initiation to completion. My project management skills encompass planning, resource allocation, risk management, and timely delivery, ensuring successful project outcomes. Social Media: With a keen understanding of the power of social media in driving brand awareness and engagement, I have developed and executed effective social media strategies for various businesses, contributing to an enhanced online presence and customer engagement. Weniger anzeigen

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  SquareTrade

  Jan 2017 - Jul 2021

  Universal Claim Specialist

  I have had the privilege of working as a Claims and Technical Support Specialist at SquareTrade, an extended warranty provider for electronic devices. Starting as a Claims SupportSpecialist, I honed my knowledge of the products sold by major retailers like Walmart,Target, and Amazon to efficiently investigate warranty claims made by customers. Myability to assess whether the damage was caused by a manufacturing defect or customernegligence proved crucial in determining claim legitimacy and providing excellentcustomer service.As a result of my exceptional work ethic and dedication to the customer, I was promotedto Tier 2 Technical Support. In this role, I leveraged my technical expertise to assistcustomers with complex technical issues related to TVs, laptops, cellphones, and othersmart devices. My ability to provide practical and easy-to-understand solutions hashelped countless customers, and I take great pride in knowing that I have made a positiveimpact on their lives. Working at Square Trade has been a rewarding experience, and Ilook forward to continuing to grow both personally and professionally with the company Weniger anzeigen

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  US Mobile

  Jul 2021 - Jan 2024

  Senior Product Experience Analyst

  As a Level 5 Senior Product Experience Analyst, I provided exceptional supportto customers to one of a major MVNO for Verizon and T-Mobile in the USA. Myprimary responsibilities included troubleshooting technical issues related to on-boarding,phone and SIM card connectivity, and a wide range of customer queries related to calling,texting, data, MMS, email to MMS/text, and more.Through my work, I developed exceptional communication skills, a keen ability to analyzecomplex technical problems, and an unwavering commitment to delivering world-classservice. I maintained detailed records of customer interactions and technicaltroubleshooting steps, ensuring that future interactions were handled with the utmostefficiency and accuracy.Overall, my experience as a Senior Product Experience Analyst provided mewith a deep understanding of customer needs and the skills necessary to provideexceptional service in a fast-paced, constantly evolving environment. My ability to delivercomprehensive solutions to complex technical problems helped me to excel in this roleand deliver outstanding results. Weniger anzeigen

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  Mining Automatic

  Jan 2024 - now

  Manager Marketing & Analytics

  I wear many hats, working directly with the CMO. I tackle data analytics tasks such as A/B testing, performance analysis, and optimization reports to navigate challenges and refine strategies. Additionally, I handle digital marketing, content modeling and creation, while research and increase social media performance to drive engagement and growth. I also manage SMS blasts and emails to contribute to growth.Tools: Meta, Hyros, active campaigns, google spreadsheets, click funnel, GHL & more Weniger anzeigen