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Alfian Budi Primanto

Alfian Budi Primanto

Management Information Specialist - Customer Experience Analyst

Followers of Alfian Budi Primanto1000 followers
location of Alfian Budi PrimantoIndonesia

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  • Timeline

  • About me

    Passionate Talent Creator | MSMEs Collaborator | Journal Enthusiat | AI-Tech Enthusiast | Lecturer

  • Education

    • University of Brawijaya

      2005 - 2009
      Bachelor of Business Administration - BBA Business, Management, Marketing, and Related Support Services

      I ended my four years journey of study at The Faculty of Business Administrative Science, University of Brawijaya with The Consumer Behaviour Big Research Project at one of the largest retailer in Indonesia entitled "Why The Impulse Purchase Has Been Made? Is It Due To Natural Consumers Instinct Or Marketing Campaigns?"

    • Universitas Gadjah Mada (UGM)

      2011 - 2013
      Master of Business Administration - MBA Business, Management, Marketing, and Related Support Services

      Wonderful academic experience. Its true that "a good lecturer can inspire hope, ignite the imagination, and instill a love of learning." "What Happens After They Laughs? A Study of Humor Advertisement Effectiveness" is my final research project in acquired my Master's Degree in Business Administration.

  • Experience

    • Blibli.com

      Jan 2013 - Jan 2014
      Management Information Specialist - Customer Experience Analyst

      Inspired by Bill Price, David Jeff (Best Service Is No Service), and Tony Hseih (Delivering Happiness) book, as part of Blibli MIS/Customer Experience Analysis team, we passionate to create an amazing and unforgettable happy experience through our services channel including virtual chat, phone, and email. "Commercialized Unhappy Customer?!", "Focus Only On Loyal Customer", and "Financial Complaint Root Causes" is my research project focuses during my happiness time serving Blibli Customer's.

    • Universitas Muhammadiyah Sidoarjo (UMSIDA)

      Dec 2014 - Jun 2016
      Adjunct Lecturer

      Beside my daily routine as an adjunct lecturer of Consumer Behaviour and Management Information System, I also developed :1. The National Economics and Business Conference 2016 of Faculty of Economics and Business UMSIDA official website including registration system, payment confirmation system, auto email, and sms blast, etc.2. Project On Class - Utilizing Barcode Scan For Micro Business (Ticket Redemption Vb Based, BENGKEL Cashier System Vb Based), and SMS Blast System.

    • University of Islam Malang

      Jun 2016 - now

      As Head of the Rumah Jurnal Division at Universitas Islam Malang (UNISMA), I lead institution-wide initiatives to enhance the quality, visibility, and global standing of all affiliated academic journals. My primary mission is to ensure professional, ethical, and efficient journal management, while guiding editorial teams toward achieving national (SINTA) accreditation and reputable international indexing in databases such as Scopus, Web of Science, and DOAJ.Among the achievements are the successful SINTA accreditation of 64% of the journals (21 out of 25) within one year, with a range of SINTA Clusters 2–4. I also initiated and accelerated efforts for international indexing (Scopus) through numerous training sessions, seminars, and workshops, achieving a 75% acceptance rate for DOAJ-indexed journals. Additionally, we have reduced editorial processing time by an average of 15–20% per journal and developed one artificial intelligence-based system each year to support operational excellence. Show less

      • Head of Rumah Jurnal Division

        Aug 2024 - now

      • Lecturer

        Jan 2016 - now

      • Jema: Jurnal Ilmiah Bidang Akuntansi dan Manajemen - Managing Editor

        Jun 2016 - now

      • Head of Faculty Economics and Business Information Technology Development

        Jun 2016 - Aug 2020

    • Kementerian Pendidikan dan Kebudayaan (Ministry of Education and Culture Republic of Indonesia)

      Jan 2024 - now

      • ARJUNA

        Jul 2021 - now

      • Assistant Lecturer of MSIB

        Jan 2024 - Dec 2024

  • Licenses & Certifications

    • Data Analytics - Advanced

      Google
      Apr 2023

    • The Fundamental of Digital Marketing

      Google
      Sept 2019

    • Management Business Analytic

      IYKRA
      Jun 2021

    • Data Analytics - Beginner

      Google
      Apr 2023

    • Certified Professional Marketing

      Asia Marketing Federation
      Apr 2019