Kesavalu G

Experience

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  Ford Technology Services India

  Oct 2012 - Oct 2013

  Company Apprentice

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 Quality Department - Engineering Specification Team.➢Responsible for the Regular Mass Production Sampling Audit in the Engineering Specification team, which is tested under using the various testing Equipment facilities for continuously increasing the Quality of the Products.➢Certified Engineering Specification Test Auditor & Vehicle Evaluator. ➢Inspecting the all variants of the vehicles (Figo, Fiesta, Classic, Endeavor , Eco sport) regarding special gauges.➢Certified FCPA auditor (Ford consumer product audit) to evaluate the vehicles in static and dynamic conditioning(Interior/exterior/under body inspection, audio function, sheet metal/paint defects, label and decal availability/Squeak and rattle) ➢Expertise in environmental test like air leakage test, water wading test, dynamic rain shower test, high speed wind noise test ➢Expertise in vehicle function test like ABS,TCS ,ESC and cruise control ➢Responsible for various type of road test like highway, city ,rural & mud road test (4*4 operation) ➢Planning and conducting kerb weight measurement, wind shield stress measurement as per control plan and production schedule ➢Responsible for vehicle operating effort measurement like Door, steering, seat, headrest,hood,mirror,sunvisor ➢Responsible for measuring clutch force to verify engagement, disengagement and free play of the vehicles ➢Responsible for wheel alignment and headlamp aiming audit ➢Analyze the issues during validation and initiate corrective/preventive action ➢Plan and Procure for instruments/equipment required and maintain the calibration of them ➢Validating the design changed parts on the vehicle and release the action effectiveness report. Show less

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  Brakes @ Automotive

  Nov 2013 - Nov 2015

  Customer quality junior engineer

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 ➢Performing primary analysis on reported line complaints from the customers.➢ Preparation & Maintaining of ISO/TS16949:2009 documents. Maintaining all of MR related documents including Procedure, Relevant Work Std, Process Control Plan & etc.➢ Assuring Quality of product by developing and maintaining documents like Quality assurance plan, Process Chart, NCR etc.➢Reduction of Internal rejection through 7 QC Tools and basic core tools of Quality.➢Following up and verification of planned actions with internal customers.➢Providing quality reports & continual improvement process presentation to customers➢Applying SPC (Statistical Process Control) concept to understand process behavior and eliminate special causes and process variation. Also, implemented MSA (Measurement System Analysis) methodology to validate error free measurement system.➢Performing Quality System audits to ensure effectiveness of systems, participates in customer and Notified Body audits, creates audit reports and determines and implements proper corrective and preventive actions.➢Lead the internal / management audits like ISO/TS 16949, ISO 9001 and ISO 14001 etc. Also prepared, reviewed and maintained documents like Manual, Procedure, SOP, Work instructions, Process chart, NCR, Quality policy, Quality assurance plan, WPS, PQR etc.➢Performing manufacturing process audit, product audit & layered process audit (LPA) as per plan Controlling the quality related changes by maintain change control of all departments, and allowing to change only after following proper change control procedure for prevention.➢Coordinator for Kaizen / OPL activities on regular basis for improvement drive in the factory. Show less

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  India Yamaha Motor Pvt. Ltd.

  Sept 2016 - Sept 2018

  Product Quality and Warranty Incharge. After Sales

  • 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -➢Conducting Drivability in various Zones and understanding the Issues and requesting the Part / Design Change and Counter Measure to the Relevant Team/Department.➢Conducting Running Endurance in various types of Road Conditions.➢Benchmarking during the Vehicle Build and Requesting Design Changes and Improvements.➢Benchmarking during the Proto Build with the Market Competitors.➢Receiving the Field Complaint parts From Service Engineer at Field.➢conducting the MARKET INFORMATION (MI) Meeting For Handover the Concern parts.Through the Analysis we found the Permanent Corrective Action (PCA).➢To Generate the Dealer Service Action (DSA).➢Take part in Vehicle Endurance Activity as a customer Nominee.➢Supporting & Incharge For Technical Publication Photo Shoot Activity,(TECH PUB) Throughout All Models Manufacturing in Chennai Plant.➢Always Take Part in the Campaign Activity, By the Way of Supporting & Implemented All Aspects of Campaign Field Strategy. Show less

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  Kyowa castec india

  Nov 2018 - Mar 2021

  Customer Quality Engineer

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -Quality Engineer inKyowa Castec India Private Limited. Supplier for the parts to yamaha,Toyota,Honda and Mahindra&Mahindra.➢Customer Resp – for Monitor rejection & give feedback to shop.➢ Customer PPM monitoring.➢ Co-ordinate for Customer 4M audits.➢Co-ordinate with YMC – Audits for inspection .➢Analysis, corrective action and review of Customer complaint, In-house rejection.[ Using 8D, Fish Bone analysis]➢Analyze and taking corrective action on customer complaints.➢Co-ordinate with production department for quality issues.➢Co-ordinate with production department for SOP Preparation & issuing to ManufacturingDept.➢Monitoring gauges and instruments calibration status.➢Conduct the supplier audit to ensure the supplier process, defect free parts delivered from the supplier.➢Main role to control the, in process Inspection, Final Part inspection.➢Responsible for online Inspection and maintaining Quality to meet the customer requirements. Show less

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  VISHNU CARS PVT LTD/ MARUTI AUTHROIZED DELAR

  Apr 2021 - now

  Sales, Quality Care Manager & Product Training & Development (Internal Trainer).

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -➢Managing From Cuddalore Head Office Apart From Head office 6 Branches Likely At Chidambaram,Kattmannarkovil,Neyveli,Panruti, Villupuram,Tindivanam Respectively.➢Sort and Handle Incoming Mail On A Daily Basis.➢Experience in planning, coordinating, and executing events.➢Responsible For NPS TO ACHIEVE it in Monthly Manner.➢Identify reasons behind customer complaints and assign accountability for issues.➢Develop action plans with relevant teams.➢Set timelines for problem resolution.➢Coach marketing executives on effective technique.➢Customer Experience Management: For ultimate satisfaction.➢Develop customer service strategies to improve customer satisfaction & loyalty.➢Create, implement and manage customer loyalty programs.➢Monitor customer feedback and ensure customer issues are resolved in atimely and satisfactory manner.➢Coordinate internal departments to ensure customer needs are met.➢Analyze customer data & use it to identify opportunities for improvement.➢Develop and maintain customer service policies and procedures.➢Ensuring proper Training and regular assessments of dealership staff➢Taking Feed backs and ensuring quality Concerns Resolution.➢Daily Reports: Keeping track of progress and performance.➢Customer Satisfaction Analysis: Tailoring plans for delighting customers.➢Initiative Monitoring: Ensuring effectiveness of customer-focused efforts.➢Feedback Engagement: Personally engaging for improvement.➢Industry Best Practices: Learning from others for innovative initiatives.➢Having great Awareness about the MSIL COMPLAINTS How To Resolve.➢Mainly Focused on Four Factors.1)Satisfaction Index, (SI).2) Heart Touching Experience (HTE).3)Customer Delight Index (CDI).4)Net Promoter Score (NPS). Show less