Ashish Sharma

Experience

• 

  Infosys

  Jan 2011 - Jun 2011

  Software Intern

  Internship program to train engineering graduates into industrial software environment . I was trained in .NET and Datawarehouse

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  Infosys

  Aug 2011 - Dec 2012

  Software Test Engineer

  BLACK BOX TESTING (Database Testing),Test case designing, Test Case planning , Test scenarios preparation, Managing Quality Center, Data warehouse Testing , Working with macros in excel.

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  NZ Technologies Mohali

  Feb 2013 - Jun 2013

  Software Testing Engineer/Business Analyst

  I handle the requirement analysis phase and the testing phase of the SDLC in any project that is given to me.

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  FIS

  Jul 2013 - Jan 2016

  Software Test Analyst

  Functional testingSOA testing

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  Infosys

  Feb 2016 - Mar 2017

  Test Analyst

  Data warehouse TestingSOA TestingBI

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  FIS

  Apr 2017 - Aug 2022

  • Implemented metrics dashboard to provide transparency, leading to increased team awareness of project progress.• Monitored team velocity, resulting in a 10% increase in productivity over three consecutive sprints.• Provided management reporting with key performance indicators (KPIs), resulting in a 30% improvement in decision-making processes. • Guarded the team from distractions, resulting in a 15% reduction in task-switching overhead.• Supported Change Management with the ServiceNow team to perform smooth handovers and transitions of Incident tickets, Production defects of all levels (P1, P2, P3, P4) from a team in a one time zone to a team in another time zone working.• Managed incident staffing effectively by categorizing incidents based on priority levels (2-High, 3-Medium, 4-Low).• Ensuring appropriate allocation of resources, handling immediate and complete Handovers, and timely resolution of the tickets/defects/incidents open in the Kanban Board, achieving expedited incident resolution.• Worked together with ServiceNow (ITIL manger and Lead) to ensure ZERO duplication of efforts when handover takes place and making sure that all the completed steps are well documented by the previous team. • Maintained the Daily Duty Chart of the Production Support team along with the responsible DEV and QA to ensure that the production defect/incidents SLAs are never missed, and immediate onus is taken by the team member on duty.• Facilitated Scrum of Scrums meetings to synchronize activities and resolve inter-team dependencies, resulting in improved coordination, alignment, and transparency across multiple Agile teams.• Generated burndown charts to track progress, contributing to a 25% reduction in project timeline deviations.• Acted as the entry point for Product Owner and Operation Delivery Managers to decrease communication overhead.• Guided project as for smooth transition in SAFe Agile, assisting in Release Train and specializing in Risk Management. Show less

  • Senior Lead Engineer - Process

    Jun 2021 - Aug 2022

  • Senior Software Test Analyst

    Apr 2017 - May 2021
• 

  BMO

  Aug 2022 - Feb 2024

  Senior Process Analyst - Senior Digital QA

  • Periodically Worked as Technical Scrum Master assisting Daily Scrum Management ceremonies adhering to the agile protocols for reporting, Project Schedules management, Metrices, Project plan and other Project Management activities.• Orchestrated all Scrum and Kanban ceremonies, introduced new agile techniques, promoted process improvements based on retrospective outcomes, resulting in a 15% increase in team efficiency.• Led daily stand-up meetings, ensuring efficient planning and alignment, resulting in a 10% increase in on-time task completion. Acted as the entry point for Product Owner and Operation Delivery Managers to reduce communication head.• Collaborated with Developers, Content Strategists, and Design Team to comprehend requirements, reporting and resolving 95% of static and functional defects using RALLY and JIRA defect tracking features.• Guided the team in conducting module-level testing and System Integration Testing for Contentful webpage components, resulting in a 30% reduction in the time required for Content Strategists to create new webpages efficiently.• Automation Script Development using Python in ROBOT Framework to automate regression test suits for page migrations. These scripts significantly reduced the time taken to run tests on a single webpage from 2 days to 3 hours.• Fostered a feedback culture and proactive attitude, leading to increase in team engagement and morale.• Acted as a shield against external distractions and resolved 95% of impediments raised by the scrum and kanban team members to achieve SLA and keeping the team as per the sprint planning and user story delivery.• Cultivated an environment of free speech and raising concerns as seen and acted like a gel that bonded different teams together to share any issues and progress without hiccups and aiming ultimately for that near to perfect delivery. Show less