Tanya Dhuper

Experience

• 

  Wipro

  Sept 2014 - Nov 2018

  Service Management Consultant

  Worked as incident manager/ problem manager

• 

  Tata Power-DDL

  Jan 2019 - Apr 2020

  Problem Manager
• 

  Accenture

  Apr 2020 - now

  • Handled P1/P2 Bridge calls as a part of incident Management & sending notification to all relevant stakeholders at agreed timelines.• Reporting Hop count, reopen, ageing incidents & breached Tickets. Also worked towards improving the metrics.• Knowledge of relationship between Incident, Problem & Change management.• Handling Reactive Problem management as per 5 Whys Technique, Driving RCA calls & submission of RCA documents to client within agreed timeline.• Currently handling change management process end to end for US account.• Audit changes and ensure that implementation plan, rollback plan, validation plan, pretesting results, schedule, deployment brief & peer review is in place. • Conduct Pre CAB calls & Main CAB calls and clearly articulate the CAB decision.• Ensuring changes are submitted with agreed lead time Show less

  • Analyst

    Apr 2020 - now

  • Service Management Specialist

    Apr 2020 - now