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Jaye Adams

Jaye Adams

Assistant Manager

Followers of Jaye Adams72 followers
location of Jaye AdamsCity Of Peterborough, England, United Kingdom

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  • Timeline

  • About me

    Global MI Manager Client Services at Western Union Business Solutions

  • Education

    • Cecil Jones Business College

      2000 - 2005

  • Experience

    • The Olive Lounge

      Apr 2010 - Dec 2011
      Assistant Manager

      Joined when the wine/cocktail/tapas bar first opened and helped it grow from something new and different in the area to the sophisticated, to go place it is today.

    • Aldermore Bank PLC

      Jan 2012 - Jul 2014
      Business Associate

      I joined Aldermore as a Business Associate as part of the launch of their new SME Savings department. Initial 6 months before launch involved being part of process design and documentation and UAT testing. The role itself involved servicing clients needs over the phone and via email, Fraud checking and KYC documentation handling and complaints handling. I grew into several other projects such as creating employee onboarding training and training all new employees, creating the departments SOP's, designing and implementing the teams KPI trackers and building management reporting packs and data analysis on how to improve the online account opening application STP which was implemented and successful. Show less

    • Western Union Business Solutions

      Jul 2014 - now
      Global MI Manager Client Services

  • Licenses & Certifications