Ryan Gonzales

Experience

• 

  Tallmadge City Schools

  Sept 2008 - May 2012

  Student Technician
• 

  Danbury of Cuyahoga Falls

  Jul 2011 - Jun 2012

  Dishwasher
• 

  Olive Garden

  Jun 2012 - Nov 2012

  Line Cook
• 

  Kent State University

  Oct 2012 - May 2016

  - Utilized log analysis and critical thinking skills to respond to network threats and incidents.- Created, tested, and implemented python scripts for importing data into Splunk. - Identified patterns to detect and prevent network threats.- Created of Splunk dashboards to streamline workflow and provide statistics to management.- Provided education to end users on the Digital Millennium Copyright Act and Higher Education Opportunity Act.- Created and distributed education materials regarding Information Technology Security, targeting end users.- Assisted end users with account access issues via varying forms of communication.- Created and maintained documentation on standard operating procedures. Show less

  • Student IT Security Analyst

    May 2014 - May 2016

  • Student Technician, Client Infrastructure Group

    Jun 2013 - May 2014

  • Student Technician, End User Support Services

    Oct 2012 - May 2014
• 

  Progressive Insurance

  May 2015 - Jul 2015

  IT System Engineer Intern

  Rotated through the Network and Telecom Operations Center (NTOC) and Tier II Client.NTOC: Supported network infrastructure within Progressive while acting as an escalation point for our support center.Technologies Supported:-Infoblox IPAM-F5 LTM and GTM-Route/Switch, mixed Cisco and Juniper environment-Riverbed WAN Optimization-Avaya Aura Unified Communication-Avaya Call Management System-Interactive Voice Response-NICE Interaction Management-Internet CircuitsTier II Client: Support end user software and hardware while acting as an escalation point for our support center. When needed, work with the configuration center to deploy new equipment to replace old or failed devices, while ensuring proper data transfer.Technologies Supported:-VMWare vSphere Virtual Machines-Custom Progessive Applications-Windows 7-Thin Client Deployments-Avaya One-X Communicator Show less

• 

  Progressive Insurance

  May 2016 - now

  Data Center - Application Delivery- Create, document, and maintain automation (Ansible and Python) to automate repetitive tasks and improve time to value for customers. - Act as a technical escalation point for complex operational issues requiring engineering input or changes to the environment.- Coordinate with SMEs on design changes, complex implementations, and operational maintenance efforts to ensure compliance with long term direction and supportability. - Design, implement and hand off support for load balancing implementations related to projects that support business directional changes. - Plan, design, and implement automation solutions to improve speed and reduce effort required for day to day operational efforts utilizing Ansible Tower, YAML and Python.- Act as a technical lead for software upgrades of operational systems.- Analyze, interpret, and communicate conclusions drawn from network analysis tools. - Lead implementation of major application load balancing properties to support the long term expansion plans of the enterprise. This included a deep understanding of iRules, F5 configurations, and application flows to successfully integrate the new builds into the existing environment. Show less Data Center - Application Delivery- Create, document, and maintain automation (Ansible and Python) to automate repetitive tasks and improve time to value for customers. - Act as a technical escalation point for complex operational issues requiring engineering input or changes to the environment.- Coordinate with SMEs on design changes, complex implementations, and operational maintenance efforts to ensure compliance with long term direction and supportability. - Design, implement and hand off support for load balancing implementations related to projects that support business directional changes. - Plan, design, and implement automation solutions to improve speed and reduce effort required for day to day operational efforts utilizing Ansible Tower, YAML and Python.- Act as a technical lead for software upgrades of operational systems.- Analyze, interpret, and communicate conclusions drawn from network analysis tools. - Lead implementation of major application load balancing properties to support the long term expansion plans of the enterprise. This included a deep understanding of iRules, F5 configurations, and application flows to successfully integrate the new builds into the existing environment. Show less Network and Telecom Operations Center (NTOC)- Acted as the operational technical SME for Load Balancing, IP Address Management, and Physical Plant.- Acted independently in a role supporting the health of the network, implementing changes, and providing incident management response coordination.- Utilized scripting languages to automate time-consuming or frequently performed tasks.- Utilized Splunk network log analysis tools to identify the root cause of large scale issues to ensure a complete and lasting solutions. - Created and maintained knowledge documentation used by team members to resolve incidents.- Ensured work coming in from other teams was handled within SLA.- Acted as the final internal team escalation point for complex technical issues within the team.- Created and updated internal training materials and coordinated external training opportunities. - Acted in a team lead role to support the day to day administrative functions of the team - Assisted in configuration, testing, and implementation of new hardware and software for a load balancing hardware refresh project. Show less Network and Telecom Operations Center (NTOC)- Support the network and telecom infrastructure for local and remote customers. - Work closely with customers and vendors to resolve issues affecting performance or reliability of the infrastructure.- Act as an escalation point for the support center. Technologies Supported:-Infoblox IPAM-F5 LTM and GTM-Route/Switch, mixed Cisco and Juniper environment-Riverbed WAN Optimization-Avaya Aura Unified Communication-Avaya Call Management System-Interactive Voice Response-NICE Interaction Management-Internet Circuits-Bluecoat proxies-Firewalls - Juniper and Cisco Show less

  • IT Systems Engineer Lead

    Apr 2022 - now

  • IT Systems Engineer Senior

    Oct 2019 - Apr 2022

  • IT Systems Engineer

    Sept 2017 - Oct 2019

  • IT Systems Engineer Associate

    May 2016 - Sept 2017