Sagnik Bhattacherjee

Experience

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  Lintas Media Group

  May 2016 - Jun 2016

  Intern

  1. Analyzed media engagement and producedtracking reports2. Performed in-depth competitor reviews to checkcompetitor activities with ad placement, keyworduse, placement bids, and landing pages3. Identified appropriate KPIs and reported keymetrics from digital campaigns

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  Concentrix

  Nov 2016 - Dec 2017

  Client Relationship Executive

  Communicated regularly with clients to understand needs, evaluate them and deliver project driven results• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills• Maintained schedules, managed deadlines and interfaced with teammates to support production activities• Developed presentations, execution plans and tracking metrics for each campaign• Handled client-facing business opportunities• Built and maintained relationships with new and existing clients while providing high level of expertise Show less

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  Tata Consultancy Services

  Jan 2019 - Feb 2022

  Client Relationship Manager

  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions• Boosted sales by conferring with clients to evaluate process requirements and recommend best-fit company offerings• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences• Liaised with cross-functional teams to develop solutions and accomplish shared objectives• Contributed subject matter expertise to monthly and quarterly meetings, recommending process improvements for entire department• Improved realization of organizational objectives by effectively communicating department goals, organizational objectives, and industry trends• Innovation-driven and serves as a liaison between clients and all other stakeholders to ensure project delivery within time and budget• Heightened sense of ownership and accountability towards stakeholders• Using internal communication and relevant teams (TCS Maitreyee) to highlight the company's social responsibility Show less

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  American Express

  Apr 2022 - Nov 2022

  Lead Analyst - Global New Accounts
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  Stirrup Communication Consultants

  Nov 2022 - Dec 2023

  Consultant - Client Relations & Project Management