Arturo Coka

Experience

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  Macobsa / Mario Coka Barriga

  Mar 2018 - Apr 2018

  Logistics Intern

  o Gained insight into the company’s accounting processes, increasing my understanding of financial management within the logistics and customs sector.o Acted as an alternate receptionist, ensuring front-desk operations by managing incoming calls, greeting visitors, and handling inquiries, which made my customer service and organizational skills better.

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  Banco del Pacífico

  Feb 2021 - Feb 2022

  Banking Services Assistant

  o Delivered customer service to personal banking clients at the bank’s main branch in Guayaquil, ensuring high satisfaction levels and employing problem-solving to enhance client retention.o Mentored new hires in the use of NAOS Platform (SAP Banking), STC (Credit Cards System) and PLEX, along with customer service best practices.o Managed customer flow at ATMs and the entrance of the bank, improving the operational efficiency.o Used Excel for data management and analysis, gaining comprehensive knowledge of banking services, credit solutions, and general finance principles, contributing to informed customer service and support.o Excelled in the sale and placement of banking products and services each month, demonstrating an ability to analyse customer needs and recommend financial solutions. Show less

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  SOINSA - ECUADOR S.A.

  Aug 2022 - Dec 2023

  Management Assistant

  o Integrated “Contifico” accounting software, automating financial and billing processes.o Implemented “Odoo – Leasing Management Module”, for enhanced inventory control.o Managed invoices and collections, ensuring timely client payments through effective communication.o Prepared detailed Excel reports on costs, sales, and demand forecasts to support the rest of the Administrative team.