Preeti Aggarwal

Experience

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  Nikko The Metropolitan Hote

  Apr 2004 - May 2005

  Guest Facilitator

   To interact with both resident and non-residents guests.  Catering corporate needs of all the guests as per the Hotel Standards. Assuring best of our services and making feel comfortable Home away from Home to all the guests. Up keeping of the Front Office. Managing of daily administration work along with the coordination of my Supervisors.

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  Hotel Shangrila

  Jun 2005 - Jul 2006

  Business Centre Associate

   To interact with both resident and non-residents guests.  Catering corporate needs of all the guests as per the Business Centre services offer. Assuring best of our services and making feel comfortable Home away from Home to all the guests. Up keeping of Conference Rooms Managing of daily administration work along with the coordination of my Supervisors.

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  Knight Frank

  Aug 2006 - Mar 2007

  Executive Administration

   Attending call regarding query and complaint. Preparing monthly MIS reports. Maintaining and monitoring helpdesk expenses, handling of petty cash etc. Oversee front office functions i.e. Office Management and Coordination and Supervision of activities. Distribution of various local services to the concern department. Maintain and update Inventory

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  Jones Lang LaSalle

  Apr 2007 - May 2011

  Facilities Manager

   Worked at different sites in the tenure of 4 years (RBS, BACS (multiple locations- 2.24 lack Sq. ft. area), IBM India). Understanding the client requirements and documenting the start to end processes in the form of a Business Solutions Document and getting them signed off from the client. Ensure process and SLA compliance, while at the same time maintaining and improving process profitability through productivity measures. Focus team activities which involved cost benefit analysis and penalties incurred to the service providers due to underperformance with respect to agreed levels of service with the client.  Maintaining and keeping a track on Budget of F&A Team. Overall responsible of all the activities relevant to facilities. Steering initiatives towards client servicing, process transitioning, knowledge acquisition, procedure documentation, and knowledge monster and quality analysis for team members. Managing daily work distribution, resolving team member queries, providing assistance as a technical resource regarding the queries related to project and handling escalated issues. Ensure that procedural documents are written correctly and getting them signed off from the client. Co-ordination with the client and higher management for the improvement and smooth operation of the process. Coordinating with the various stake holders and putting the fulfilment solutions in place. Agreement and PR Tracking with the SCM.  Cafeteria, housekeeping, Pantry etc Reports & Returns on weekly and monthly basis.  Responsible for the arrangements of various Town Halls, Conferences, Seminars & Meetings. Office Management and weekly activities concern. BMS Management. Housekeeping Management. Process Engagements (F&A Connect Meetings) Team Meetings & Briefing. Issues Analysis and providing resolutions. Adherence of TAT while providing the services to users. Evaluation of Team Performance. Show less

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  BlackRock

  Jun 2011 - Dec 2012

  Associate Manager

   Total Sq. Ft. Area- 32,000. Total No. of Workstations- 746 (24X7 Facility) Understanding the client requirements and documenting the start to end processes in the form of a Business Solutions Document and getting them signed off from the client. Ensure process and SLA compliance, while at the same time maintaining and improving process profitability through productivity measures. Focus team activities which involved cost benefit analysis and penalties incurred to the service providers due to underperformance with respect to agreed levels of service with the client.  Maintaining and keeping a track on Budget of F&A Team. Overall responsible of all the activities relevant to facilities. Show less

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  Cushman & Wakefield

  Sept 2013 - Nov 2023

   Total Sq. Ft. Area- 10,000,00 Managing 5 different sites for different clients of C&W. Understanding the client requirements and documenting the start to end processes in the form of a BusinessSolutions Document and getting them signed off from the client. Ensure process and SLA compliance, while at the same time maintaining and improving process profitabilitythrough productivity measures. Focus team activities which involved cost benefit analysis and penalties incurred to the serviceproviders due to underperformance with respect to agreed levels of service with the client. Maintaining and keeping a track on Budget of F&A Team. Housekeeping Management. Process Engagements (F&A Connect Meetings) Team Meetings & Briefing. Issues Analysis and providing resolutions. Adherence of TAT while providing the services to users. Evaluation of Team Performance. Security Management. Overall responsible of all the activities relevant to facilities Show less

  • Assistant Vice President Operations

    Oct 2022 - Nov 2023

  • Senior Operations Manager

    Sept 2013 - Dec 2022
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  Knight Frank

  Dec 2023 - now

  Assistant Vice President - FM Operations ( North)