Alejandro Garita

Experience

• 

  Convergys

  Jul 2011 - May 2012

  Customer Success and Tech Support Specialist

  Tech support and customer success for Comcast in the USA.

• 

  Amazon

  Jun 2012 - Feb 2013

  Customer Service Associate

  Customer Service associate for Amazon.com

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  Amazon

  Jan 2016 - Mar 2017

  Seller Support Associate

  Support Specialist for US-based sellers

• 

  Globalegrow E-commerce

  Mar 2017 - Jul 2017

  Customer Success Advocate

  Customer Advocate and Quality Assurance for Gearbest and Zaful.

• 

  Upwork

  Jul 2017 - Sept 2018

  Part-time Social Media Strategist

  Social Media moderator and strategist for Upwork's Social Media team

• 

  FuboTV

  Nov 2017 - Sept 2018

  Tech Support Specialist

  -Provided Tier 1 technical support for fuboTV, a streaming platform serving the U.S. market, prior to its acquisition.-Specialized in troubleshooting and resolving customer issues related to mobile and TV applications.-Delivered efficient and customer-focused solutions, ensuring a smooth user experience for streaming services.

• 

  MailTrack.io

  Aug 2018 - now

  Product Support Specialist

  -Provide stellar support for our SaaS platform specializing in email tracking/CRM, ensuring user satisfaction and retention.-Assist with billing inquiries, troubleshooting technical issues, quality assurance, and investigating bug reports.-Collaborate closely with cross-functional teams to resolve customer pain points and deliver seamless experiences.-Contribute to the continuous improvement of processes, documentation, and product quality through proactive feedback and analysis.

• 

  Wellfound (formerly AngelList Talent)

  Jun 2021 - now

  Product Support Specialist

  -Deliver exceptional support to candidates and recruiters using Wellfound's products.-Champion trust and safety tasks, user moderation, and privacy requests to help keep the platform safe from malicious actors.-Assist with ongoing projects, improving internal documentation, and streamlining workflows to enhance operational efficiency.-Investigate bug issues, providing actionable insights to product and engineering teams.