Renad Al-Okor -

Experience

• 

  Mohafaza

  Sept 2012 - Oct 2013

  Help Desk Technician

  Monitoring and maintaining of organization’s computers, computer systems and network, while providing technical support and assistance by diagnosing and troubleshooting issues as needed.

• 

  Mohafaza

  Aug 2016 - Aug 2022

  Senior Help Desk Specialist / Network Admin Assistant

  Providing intermediate or advanced level of technical software, hardware and network problem resolution to all computer users in the organization. Promptly responding to requests for installation, maintenance and possible training related to all appliances and equipment, as well as serving as a resource for other Help Desk staff.Assisting in installing and supporting organization's LAN, WAN and internet systems, with day-to-day operation of the organization's computer systems and networks. Assisting in network modeling and planning. Monitoring, maintaining, and testing internet performance while also identifying and rectifying network communication issues. Show less

• 

  EJADA Systems Ltd

  Oct 2022 - now

  - Led and managed the field and resident support teams for Takaful Alrajhi, ensuring effective distribution of support tickets and workload.- Acted as the primary point of escalation for unresolved issues, leveraging expertise as an SME to provide advanced technical solutions.- Coordinated team activities, monitored performance, and ensured adherence to service level agreements (SLAs) and company policies.- Mentored team members, provided training and support to enhance technical skills and service delivery. Show less

  • Cloud Operations Engineer & Project Coordinate

    Apr 2024 - now

  • Team Leader & Subject Matter Expert

    Oct 2022 - Apr 2024