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Joyce Aguero

Joyce Aguero

Orientadora laboral

Followers of Joyce Aguero428 followers
location of Joyce AgueroDesamparados, San Jose, Costa Rica

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  • Timeline

  • About me

    HR Assistant

  • Education

    • Universidad de Costa Rica

      2017 - 2018
      Licenciatura Ciencias de la Educación con énfasis en Orientación En desarrollo

    • Universidad de Costa Rica

      2007 - 2013
      Bachillerato Ciencias de la Educación con Énfasis en Orientación

  • Experience

    • Universidad Técnica Nacional

      Jun 2014 - Sept 2016
      Orientadora laboral

      Group sessions to strengthen skills for employability, support and individual attention service, methodological and evaluation support for teachers, support in tasks and administrative procedures of the program itself. Management of populations at socioeconomic risk and special education

    • INTEPRO Ltda

      Mar 2017 - May 2017
      Capacitador en Habilidades para la vida y la empleabilidad

    • Joyce Agüero

      May 2017 - now
      Couseling and Coaching

      Training and coaching services are carried out in areas such as soft skills, team building, and work environment. In general, through courses, workshops or coexistence, work is done on personal, social, vocational and work development.

    • Amazon

      Oct 2017 - now

      Case manager related to medical and or personal leave of absences for US employees, time off options usage, Covid 19 leave of absences, also I worked to collect and analyze data for the organization related to contacts taken or new projects metrics, I were a trainer and Nestor for the new hire on the position. Continue to be a referral knowledge and project POC for peers and managers. US Case Manager for Disability and Leave services Human Resources FrontlineUS Employee helper Peer to peer supportEscalations SpecialistCustomer Service at Amazon.com marketplaceProjects, Coaching and more Level 3 Technical SupportCustomer Service for the UK marketplace Level 2 Tech Support on all digital and devices skills for the UK marketplace. Level 2 Tech Support for Kindle OU Back up for Retail OU

      • Senior Escalations Specialist

        Sept 2023 - now

      • SSG Case Consultant, ERC DLS

        May 2022 - Sept 2023

      • HR Specialist I

        Jul 2021 - Aug 2022

      • Human Resources Assistant

        Aug 2019 - Aug 2022

      • Advanced Technincian

        Oct 2018 - Aug 2019

      • Technical Support at UK marketplace

        Jul 2018 - Oct 2018

      • Customer Care UK OU

        Jan 2018 - Jul 2018

      • Kindle and Retail Customer Service

        Oct 2017 - Jan 2018

  • Licenses & Certifications

    • Curso de Formación Lúdica ‘Aprender Qué Divertido’

      Subcomisión Lúdico-Cretiva CONARE
      Jan 2015

    • Taller Teórico- Práctico: Aplicación de la tecnología al campo de Orientación Vocacional: Experiencia en el sitio web INFOUES.

      Oficina de Planificación de la Educación Superior (CONARE)
      Jan 2012

    • Sentido de Vida en la Adversidad y en el Bienestar: Teoría y Práctica.

      Universidad de Costa Rica
      Jan 2009

    • De-Escalating Intense Situations

      LinkedIn
      Apr 2020
      View certificate certificate

    • Marketing on Facebook: Managing a Company Page

      LinkedIn
      Feb 2020
      View certificate certificate

    • Curso LESCO Nivel 1

      Enseñas
      Jan 2016

  • Volunteer Experience

    • Orientadora

      Issued by Colegio de Gravilias, Programa Pre- Vocacional on Mar 2011
      Colegio de Gravilias, Programa Pre- VocacionalAssociated with Joyce Aguero