Jayashree Acharya

Experience

• 

  First American Title

  Oct 2003 - Apr 2010

  Team Lead

  Team LeaderFirst American TitleOctober 2003 – April 2010 ( 7 years)• Responsible to provide Product Specific Training• Updating the changes on Work Instructions• Communicating with Local Office on Team's Performance• Maintaining the Quality and Quantity rate• Intimating the Management about the Performance of Staffs on weekly basis•Analyzing the Staffing Requirements•Reviewing the Efficiency & Quality rate•Capacity Planning on considering the Current & Expected Business•Conducting Annual / Performance Reviews/Appraisals for Leads & Staffs•Defining Career Progression Path for the Staffs / Leads under sub-products•Conflict Management with the Team members•Devising Quarterly Goals for the Team•Preparing & Driving Project Plans on the Goals set by the Business Head•Handling Weekly calls with the Offshore Production Co-coordinator•Discussing the Quality Standpoint & Action-plans with the Offshore Quality Director •Reporting to the Country Head on Load Balancing, Process improvements, BCP & DRP.•Assisting the Transition of New Products on our Channel•Implementing Six Sigma tools such as Fish-bone Analysis, Pareto Graphs.•Conducting Team huddles to improve the Motivation & Morale among the staffs•Conducting One-on-One sessions & Attrition Management. Show less

• 

  Visionet Systems Inc.

  Apr 2010 - now

  My vital roles and responsibilities are: •Co-ordinates with Production, Quality and Training to improve Teams operational needs.•Participates and recommends strategic development needs to the Manager. •Suggests policies and procedures to improve the existing processes to the reporting line.•Ensure that a plan for corrective action is in place and address any shortfall in agreed metrics / targets, agree deliverable, owners and timelines.•Co-ordination with the onshore Production coordinators & team, setup a new team in-house.•Source and Develop Man- Power•Analyze reports and trends to provide feedback for teams and various departments to identify areas of improvement.•Analyzing various trends to enhance performance Standards – agree actions as required.•Identify and communicate process critical issues to the management.•Identify and develop SOP’s on best practices and standardsSpecialties: • Strategic Operation ManagementTraining & Development .• Project Transition.• Production Planning and Decision-making• Business Development / Solutions.• Quality and Client Management.• Data Base Management.• Training & Development . Show less

  • Senior Manager operations

    Jul 2022 - now

  • Operations Manager

    Apr 2010 - now