Brandon Lam

Experience

• 

  UNSW Business Society

  Nov 2012 - Dec 2013

  Marketing Director

  The UNSW Business Society has a member base of over 8,500 students within the UNSW Business School. It serves as one of UNSW's largest student societies that aims to foster student development in the professional and personal space.• Created and implemented marketing and publicity campaigns for the business society• Visual design lead for the marketing and public relations of the society• Introduced business intelligence to assess marketing campaigns and assist in making future strategic marketing decisions• Introduced new marketing initiatives that look to increase the identifiability of BSOC• Managed a committee of 14 members who were delegated responsibilities and fostered opportunities for them to create marketing campaigns Show less

• 

  Apple

  Nov 2012 - Dec 2014

  • Provided technical support and educational conversations to repair customer relationships• Facilitated personal (one to one) and group training (one to many) sessions on a variety of Apple products and applications• Worked in fast-pace environment whilst ensuring compliances and and exceptional customer satisfaction• Continually met my appointments quotas and had an above average in my KPI's, Net Promote Score (NPS) consistently exceeded average • Provided quality customer experience and tailored sales solutions to meet personal and business customer needs• Developed outstanding customer interaction skills under the brands tutelage• Worked in fast-pace environment and as part of a diverse and multifaceted team• Continually satisfied & exceeded sales quotas and KPI's (Net Promote Score)

  • Family Room Specialist

    Nov 2013 - Dec 2014

  • Specialist

    Nov 2012 - Nov 2013
• 

  Deloitte Digital

  Nov 2014 - Dec 2014

  Business Analyst

  Completed the Summer Vacation program with Deloitte as part of the Deloitte Digital team. Gained experience working on both a implementation and strategy project in the financial and educational industry.• Assisted in strategy work around the information architecture of a major educational institution.• Assisted team with UX work through applying basic technical knowledge in wire framing, and testing.• Showed accountability and proactivity to ad-hoc and administrative tasks in an agile working environment. Show less

• 

  National Australia Bank

  Jan 2015 - Feb 2015

  Institutional Banking

  Completed a study program with National Australia Bank in Hong Kong. Acted as team leader for the month long project into researching and analysing key industries and markets of interest to NAB in Hong Kong and the parent company in Australia. Under a short timeframe we were able to successfully deliver a proposal and a presentation to directors in Hong Kong, Sydney and Melbourne regarding our findings.• Research and analysis of key industries and markets of interest to the company• Identifying real financial opportunities for the business in key industries and markets• Worked along side managers and directors of different business segments to better understand NAB’s offerings• Successfully delivered proposals and presentations of research finding under strict deadlines Show less

• 

  Microsoft

  Feb 2015 - Dec 2015

  DX Partner Business Evangelist

  Interned with the Independent Software Vendor (ISV) team within the DX business segment. Focused on increasing customers experience on the Microsoft mobile platform by bringing the best consumer and commercial apps that they know and love onto Microsoft.- Developed business and market intelligence dashboards (using PowerBI) to provide team with an autonomous view of new target ISV’s and/or agencies to approach- Supported in generation of business development material to get buy-in from ISV’s for the Microsoft mobile platform- Developed strong understanding of the Independent Software Vendor (ISV) landscape in Australia at the time - Managed and reviewed all applications for the Microsoft BizSpark program in Australia Show less

• 

  Deloitte

  Mar 2016 - now

  Senior Manager

  - Product Operations & Agile Coach for largest Australian Airline, leading the uplift of Agile Ways-of-Working and the establishment of a Transformation & Delivery Management Office- Delivery Lead & Lead Business Analyst for implementation of complex B2B Uniform Procurement System on SAP Commerce Cloud- Foundational product manager for a Deloitte Global ClimateTechNavigator internal asset a climate technology ecosystem scanning platform- Product manager for a Wesfarmers OnePass eCommerce subscription venture - owning initiatives with marketing & customer data domain, and design of the product team ways-of-working & prioritisation framework- Researcher & Service designer for a future state home loans origination experience for a new home loan bank proposition - generating target state blueprint and feature roadmap- Product owner & delivery lead for a new mobile first home loan bank proposition - for servicing and core operation features- Delivery manager for delivery and go-live of Virgin Money Australia's digital mobile bank proposition- Business analysis capability & design team lead for discovery and design of Virgin Money Australia's digital bank proposition - for origination, payments, deposits, goals, communications, NPP, credit card- Developed a 3 year + roadmap for complex tailored CRM web application for a Global investor relations organisation, incl. supporting design & build documentations - covering complex features such as administering shareholder votes, comparative stock insights, calendar and bookings.- Delivered icare's NSW public website in response to the amalgamation of five previously independent state agencies whilst still catering for all their existing customer segments and independent services- Launched new icare NSW self insurance portal, migrating all existing capabilities but enhancing the tech stack and user experience Show less