Amy Jo Samuel

Amy Jo Samuel

Assistant, Physics Department

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  • Timeline

  • About me

    Vice President, Shared Services, US Tower Operations at American Tower

  • Education

    • Williamsport High School

      -
    • Ithaca College

      -
      Bachelor’s Degree Psychology
  • Experience

    • Harvard University

      Sept 1998 - Sept 2000
      Assistant, Physics Department
    • American Tower

      Sept 2002 - Jan 2011

      Reviewed existing India processes and practices and provided recommendations for Process Optimization throughout ATC India’s Feasibility and Sales organizationFacilitated international collaboration between ATC India IT, Marketing, Sales, Collocation, Operations throughout Xcel integration Responsibilities included overseeing the entire process workstream for all new revenue for the domestic company. Managed escalated customer issues, internal cross functional issues, and developed and maintained multiple processes, systems, procedures and policies which are still maintained within the industry.

      • PE Manager

        Mar 2010 - Jan 2011
      • Collocation Manager

        Aug 2009 - Mar 2010
      • Territory Manager, Business Development

        Aug 2008 - Aug 2009
      • PE Program Manager

        May 2006 - Aug 2008
      • Feasibility Manager

        Sept 2002 - May 2006
    • American Tower

      Sept 2013 - May 2014
      American Tower / Global Tower Partners Integration

      Led PMO Office to integrate GTP (4.8Bn Acquisition) into American Tower systems, processes, and integration of other assets including satellite office, personnel, and new product lines.

    • American Tower

      Feb 2015 - now

      Leading strategic programs, technology services, information governance, and operational analytics for US Tower Operations. Process Improvement and process design using multiple methodologies including Project Management (Waterfall and Agile), Six Sigma, Lean, DFSS. Led PMO office to integrate 11,500 towers (5.5Bn Acquisition) into the ATC Portfolio. Provided budget oversight, contractor management, quality control, daily production management of a highly aggressive 15 non linear step workstream, process design and management, training and collateral, and executive reporting.

      • Vice President, Shared Services

        Dec 2018 - now
      • Director Shared Services

        Sept 2016 - Dec 2018
      • Director of Process Excellence

        Jan 2011 - Aug 2016
      • American Tower / Sequoia Integration

        Feb 2015 - Apr 2016
    • Concord Orchestra

      Oct 2020 - Jan 2022
      Music Director Search Committee
  • Licenses & Certifications

    • Six Sigma Black Belt