Mahir A B

Experience

• 

  Polaris Financial Partners, LLC

  May 2013 - May 2014

  Customer Support Executive
• 

  Unimoni

  Jun 2014 - Dec 2016

  Senior Customer Service Advisor

  Leading forex and Money transfer facilities in Asia, Middle East and other foreign countries.Managed customer relationships along with coordination between branches and other inter departments.

• 

  UnityLiving ( Acquired by MyGate)

  Jan 2017 - Jan 2019

  Key Account Manager

  A successful startup experienced in providing ERP solutions to residential and commercial societies later acquired by MyGate.- Managed PAN India client relationships- Managed client success and growth management- Lead client retention activities- Prepare and submit reports about client activity strengthSkills - Team management, Operations, Client relationship and management, Process implementation, Business analysis, Strong interpersonal management, and communication

• 

  Mygate

  Jan 2019 - now

  - Building and Managing ERP Support team for PAN India- Settling critical escalations- Streamlined process by implementing productive tools- Product optimisation planning in critical accounting features- Evaluating various technical aspects of the ERP product- Prepare reports based on trend that define product planning and betterment- Closely working with product team for effective product enhancements that meets a wider range of acceptance in the market based on customer requirements Show less

  • Senior Manager - Client Experience & ERP

    Nov 2022 - now

  • Manager - Client Delight & Growth Management

    Jul 2021 - Dec 2022

  • Lead - ERP Support

    Oct 2019 - Jul 2021

  • Senior Key Account Manager

    Jan 2019 - Sept 2019