Badr Alkowni

Experience

• 

  Apple

  Mar 2015 - Jul 2017

  Specialist
• 

  Panasonic Avionics Corporation

  Jul 2017 - Apr 2022

  ● Integrated In-Flight Entertainment and Communication (IFEC) hardware and software per specific airline configurations while adhering to project deadlines and working with cross-functional teams.● Verified that the IFEC hardware and software meets the customer's requirements and reported any bugs or new functionality requirements to software developers.● Troubleshot IFEC system issues and performed load testing in a Linux environment.● Created Acceptance Test Procedure documents and verified test cases.● Supported both internal, third-party, and customer teams throughout the project's life cycle. Show less

  • MTS II, Software Field Support

    Jul 2021 - Apr 2022

  • MTS I, Software Field Support

    Nov 2018 - Jul 2021

  • Test Focal

    Feb 2018 - Nov 2018

  • Testing Technician

    Jul 2017 - Feb 2018
• 

  The Trade Desk

  Apr 2022 - now

  ● Utilizing my troubleshooting skills as a subject matter expert unblocking over $100M amount in reported client spend block during the 2023 fiscal year.● Actively participating in client meetings by effectively communicating solutions, setting expectations, identifying gaps, and fulfilling client needs.● Leading the Exposure Feeds project, enhancing the Support process related to Exposure Logs.o Collaborate with internal teams to thoroughly test, document, and improve tool functionality.o Administer trainings detailing the updated Exposure Feeds process.o Successfully reduced time to resolve requests by 50%, from 2h per ticket to 1h.● Mentor and guide multiple new hires, instilling best practices in alignment with Support standards.● Achieving the highest number of high/critical priority Troubleshooting Service Request Type tickets in the NAMER region during the 2023 fiscal year.● Leverage Python scripting to design and implement automation solutions, effectively streamlining team workflows and optimizing processes for enhanced efficiency and productivity. Show less ● Championed the resolution of application issues, consistently surpassing global SLAs and earning recognition as the top coordinator globally.● Demonstrated unparalleled incident ownership by promptly addressing and resolving complex issues, leading to an increase in efficiency.● Masterfully juggled and resolved a high volume of transactional application support requests, showcasing exceptional multitasking skills that set a new standard for coordinators across the company.● Elevated the team’s Knowledge Base by creating and updating articles, becoming a go-to resource for the NAMER region. Show less

  • Reliability Engineer

    Apr 2024 - now

  • Platform Support Analyst

    Oct 2023 - Apr 2024

  • Platform Support Coordinator

    Apr 2022 - Oct 2023