Wendy Forester

Experience

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  Bloomberg LP

  Oct 1994 - Aug 2000

  Quality Assurance Analyst

  -Performed critical Quality Assurance testing on Bloomberg products to ensure we met release deadlines and delivered the highest quality of product to our customers.-Confirmed software enhancements and bug fixes.-Product management of a new database that required exceptional communication and analytical skills.

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  Rex Lumber Company

  Oct 2013 - Sept 2017

  HR Generalist/ Operations Coordinator

  -Responsible for Supervision and Coordination of facility operations across multiple departments. -Manage all the daily activities of the HR Department for the NJ branch location of approximately 65 employees. -Provide counseling and guidance to managers in matters of employee relations and human resources.-Collaborate with Compensation, Recruiting, Organizational Effectiveness, and Talent Development to drive important HR processes and strategies.

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  First Atlantic Federal Credit Union

  Sept 2017 - Feb 2019

  Human Resources Manager

  -Develop, recommend and implement all policies and procedures for organizational compliance.-Responsible for recruitment, staffing, onboarding, development, and training.-Manage all aspects of employee relations, both proactive and reactive.-Coordinate payroll and required filings.-Assist and advise company managers about Human Resources issues. -Responsible for workers compensation and disability processing.-Maintain employee benefit programs with communication to both management and staff. Show less

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  The Standard

  Feb 2019 - now

  -Provide exceptional support and customer service to brokers and clients through guidance and education by managing new cases, renewal activity, and amendments for Employer groups of 100-500 lives.-Promote the sale of additional lines of coverage and enhanced product features.-Recommend plan changes as appropriate.-Partner with producers to manage the onboarding and installation process by preparing enrollment materials and conducting in person enrollment meetings or benefit fairs.-Collaborate with Sales Representatives to cultivate meaningful relationships with internal resources and external customers to provide the best possible outcomes.-Specialize in timely communication, problem resolution, and professional negotiation. Show less -Responsible for providing service and education to National Account customer with over 30,000 lives.-Assists the policyholder’s HR department in the administration of group life, Disability and/or Absence contracts, including assisting insured members with understanding both coverage and benefit features of the plans, state specific regulations, and client specific leave policies.-Respond to claim and coverage inquiries and provide reports as needed.-Assist in creating best practices, processes, communication pieces, and procedures that best fit the relationship between the client and The Standard.-Develop and maintain effective relationships with client’s leadership team to ensure a positive customer experience for the employer and employees.-Build out process improvements, within the client and/or The Standard, to ensure best practices and efficiency-Collaborate with internal departments to provide solutions to complex client policy, claim or administration issues and external partners to achieve a positive outcome. Show less

  • Client Manager Regional Accounts

    Mar 2023 - now

  • National Account Specialist

    Feb 2019 - Feb 2023