Nour Beytamouni

Experience

• 

  Tarek-Sat (family Business)

  May 2017 - Mar 2018

  Customer Service Representative.

  - Worked as a customer service representative.- Provided the customers with information about the company's products. - Managed with employees to satisfy customers' needs.- Handled customers complaints, provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• 

  Nino store

  May 2018 - Oct 2018

  Salesman; customer service

  - Sales representative.- Helped customers in choosing the products that best suits their needs.- Helped the business owner in managing the store's site while handling the complains and requests of customers over the phone.

• 

  Bank of Beirut

  Jul 2018 - Aug 2018

  Internship Trainee

  - Responsible for cash drawn, balance cash drawers, cash audits and cash counting.- Calculate the amounts required on a daily basis to prevent shortage in cash. Report the required amount to the head teller who will in turn look into the matter and provide the cash.- Assisted the head teller to transfer the money to the ATM/Vault when required. - Charged of auditing the vault and convey it to the head teller.Under the suppervision of the Branch Manager Ms. Imane Beydoun

• 

  Noknok

  Apr 2020 - Jun 2020

  Commercial Trainee

  - Charged of monitoring competitors' product selling prices, in order to maintain a lower price over the market while maintaining a profitable margin.- Charged of changing the costs of products over the ERP system according to the price lists sent by wholesalers.- Charged of updating the Retail Selling Prices over the ERP system following the cost change.- Charged of updating and changing all products' collections and groups to newer ones over the portal related to the application.

• 

  TALACO

  Oct 2020 - Jul 2021

  Human Resources Intern

  ● Worked directly under, and reported only to the Head of HR● Took all reminders and urgent cases to follow up on for the Head of HR● Prepared and sent emails on behalf of the Head of HR● Coordinated with stores employee to make sure they received sent items and incentives● Took charge of the attendance control for all stores under Talaco S.A.L and sister companies● Applied penalties and sent email to the respected departments and related parties concerned in this process● Created and managed confidential files ● Started and finished a project that helped ease the workflow in the department● Worked on the organizational chart of the company● Scanned, filed, and added to the HR Software all information related to new joiners● Prepared welcome emails and birthday email when needed● Created and managed labels for all boxfiles Show less

• 

  Sodetel

  Aug 2021 - Apr 2022

  Sales Representative

  ● Handled client complaints and inquiries● Opened and resolved tickets in coordination with the Technical Support Department● Acquired new applications for ADSL, VDSL, Fiber Optic, Connect, 4G+● Promoted the company’s new product and services● Handled and answered customers’ questions over multiple marketing campaigns ● Handled delicate refund cases in relation to customer’s technical problems● Handled ISP switching customers and convinced them to stay ● Handled canceling requests and convinced customers to downgrade their bundles instead of canceling Show less

• 

  SmartSource.me

  Apr 2022 - Jul 2022

  Yellow Pages Personal Digital Advisor

  ● Acquired a Google certificate in Advertisement● Worked closely with Yellow Pages in Digital Marketing● Worked with Multi-Channel ADS ● Worked with Network Synchronization tools● Worked with WIX to build websites● Helped SMEs in increasing their revenue by advertising their business

• 

  Maids.cc

  Aug 2022 - now

  - helped maids with understanding the visa process.- helped customers book Uber / Careem rides for their maid's exam appointment,- booked Zajel services to pick up and drop off various documents and passangers- sent customers PayTab links to pay by other means if their bank account was suspended,- sent required documents to the Visa processing team to expedite the process when possible.- assisted in implementing the first customer service oriented chat-gpt in the UAE market.- successfully monitored and reported chat-gpt instances to better enhance customer approach Show less

  • Assistant Manager

    Jan 2025 - now

  • Resolver Supervisor

    Mar 2024 - Jan 2025

  • Resolver

    Aug 2022 - Mar 2024