Subodh Kumar

Experience

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  Custormer under Wipro AMC/WTY

  May 2003 - Mar 2010

  Sr. Engineer cum Team Lead

  Managed a team of 10 IT executive.Maintain quality customer service.Attend high end and escalated calls.

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  ITC Infotech

  Apr 2010 - now

  Regional IT Manager

   Leading a team of fourteen IT executive supporting different Branches and Warehouses for IT operations and ensuring the availability of service. Preparing IT Budgets, facilitates several programs around the company, controls inventory, handling logistics, interviews and supervising employees. Improvement of the operational systems processes and policies in support of organizations mission, management reporting, information flow, business process and organizational planning.  Manage and increase the effectiveness and efficiency of Support Services (HR, IT, Finance, Logistics), through improvements to each function as well as coordination and communication between support and business functions.  Playing a significant role in long-term planning, including an initiative geared towards operational excellence.  Financial management, planning on IT systems and controls. Management of IT Capex budget in coordination with the respective functional heads. Plan and prepare appropriate procedures & documentation. Maintaining appropriate security measure on removable storage (File encryption, Restricting USB Write access, File Secure). Participated and contributed in formalizing and publishing the “IT Process & Procedure Manual” of the Division which has been approved by the organization as a “Standard Operating Process” manual guideline in terms of IT Operations. Show less