Ammar H.

Experience

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  Various Gas Stations & Retail

  Jan 2010 - Aug 2014

  Retail & Gas Station Cashier/Manager

  I worked and managed many gas stations around the states throughout my time as a college student. These various positions taught me the backbone of retail and business.

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  Oklahoma City Community College

  Jan 2012 - Jul 2014

  • Testing Center Assistant

    Oct 2013 - Jul 2014

  • Peer Advisor Student

    Jan 2012 - Sept 2013
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  Cricket Wireless

  Jul 2014 - Jun 2016

  Solution Specialist

  In this position, I assisted customers in purchasing the right plan with the right device for their needs. I maintained an excellent relationship with the customers which led to dominating 75% of the entire store sales by me. I accomplished reaching the EXTRA MILE for the customers.

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  National Litigation Law Group

  Aug 2016 - Jul 2018

  Legal Assistant

  In the position, I assisted many attorneys in managing their dockets, drafting, arbitration, and filings for Oklahoma, and California civil lawsuits. I assisted in negotiating better settlement terms for our clients. I assisted in creating a collaborative relationship with opposing counsel. I assisted in saving our clients millions of dollars in settling their credit card debt.

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  Huntington National Bank

  Sept 2018 - Aug 2020

  Information Technology System Administrator

  In this position I worked on many projects and tasks as needed. The main objective was that I was part of the refresher project to upgrade servers: from Windows Server 2008/2012/R2 to Windows 2016, RHEL 5.X to RHEL 7.X, and VMWare ESXi, vSphere, vCenter…etc. As well as upgrading Windows OS from Windows 7/8 to Windows 10, including VDIs, and Terminal Servers Environment. Assisted various IT teams within the organization: Helpdesk, Computing/System Infrastructure.

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  Bethany Seafood, Inc.

  Jul 2019 - Aug 2020

  General Manager and CEO

  Owned and operated a small local Cajun seafood restaurant in Bethany, OK. This journey was one of the most adventurous and challenging times of my career.

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  BankOnIT

  Aug 2020 - now

  - Lead and manage a dedicated team to ensure seamless integration of banks into BanOnIT Bankers Private Cloud IT infrastructure, ensuring adherence to project timelines and budget constraints.- Facilitate the management and progress of projects for both new and existing clients, ensuring effective communication and collaboration among team members and stakeholders.- Scope projects for clients, providing expert consulting and guidance on new services and solutions, aligning with client requirements and objectives.- Collaborate closely with cross-functional teams within BankOnIT to drive continuous growth and optimization of the client experience, leveraging internal resources and expertise.- Conduct on-site visits to client locations to oversee and ensure smooth transitions onto the BankOnIT platform, addressing any concerns or issues to guarantee customer satisfaction and project success.- Foster strong relationships with clients, conducting regular meetings with stakeholders, including C-Level Executives, to understand their requirements, address concerns, and align project objectives with business goals. Show less -Identify plans and resources required to meet project goals and objectives.-Plan, design, and schedule phases for large projects.-Manage and implement various projects through the IT tools in the market from procurement to commission.-Oversee complex IT projects being implemented for financial institutions such as, core & data migration, network infrastructure redesign, instituting merge, circuit related items…etc and more.-Maintaining project timeframes, budgeting estimates and status reports and engage stakeholders (including C-level executives)-Work with financial vendors on behalf of our clients like Fiserv, FIS, IBT, JackHenry, Finastra, Wolter Kluwer, NBS, CSI, and many more-Coordinate project team members and develop schedules and individual responsibilities-Implement IT strategies that deliver projects on schedule and within budget-Use project management tools to track project performance and schedule adherence-Conduct risk assessments for projects, and test before and after critical tasks are executed -Organize meetings to discuss project goals and progress -Plan, Implement, and Manage the implementation of bringing banks into BankOnIT's IT platform and all of its related tasks. -Manage the execution phase onsite when a new bank is being integrated and all the working hands within the project (between 5-15 technicians depending on the bank's size)-Provide detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.-Source, vette, Negotiate and manage third-party proposals related to project deliverables.-Analyze project performance data to identify areas of improvement. Show less 1. Supervise help desk technician’s daily activities ensuring timely and professional delivery of technical support for calls on network problems, computers, core software products, and related hardware peripherals.2. Plan, organize, and direct the work of help desk support staff, including Help Desk Specialists; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties. Train staff in new and existing procedures and develop work schedules.3. Document, track, and report on software and hardware malfunctions; enter detailed description of user’s problems in an assigned database; and prioritize requests and label according to established procedures.4. Train help desk staff on areas of responsibility, new technology, and support procedures. Ensure help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills.5. Proactively identify process improvement opportunities, including end-user training tools and documentation.6. Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are being followed.7. Develop queries to track and follow-up on reported problems; notify users of completion of requests; ensure accurate contact and problem resolution records are maintained.8. Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements.9. Perform related duties as assigned - including on call duties. Show less I was tasked to take over the inventory and configuration department and its duties temporarily while in transition between managers. I have accomplished great outcomes for the department which has been acknowledged by receiving 3 RISE-Outcome coins in leadership. It has been a great opportunity to work with various teams, expand my knowledge and understanding on how the company runs from the service delivery aspect. The outcome of this role resulted in my recognition as the Employee of the Month - February 2022.•Supervised day to day responsibilities of shipping receiving, inventory, and configuration functionsCommunicate with clients regarding new equipment orders•Served as an escalation point with regards to inventory or configuration items•Held regular meetings with the configuration and inventory team•Worked with Build Room technicians to ensure adherence to departmental and company standards with regard to the execution of their jobs.•Compiled inventory reports and furnish to management upon request•Managed inventory levels to ensure business needs can be met•Regularly met with Project Management to understand inventory needs and provision equipment from inventory.•Received and Checked-in inventory as it arrives from various carriers.•Checked-out inventory to technical staff as needed ensuring adequate quantity remains and reordering as needed•Kept inventory counts in all locations as well as ordering thresholds.•Coordinated purchases with the Purchasing Department.•Supervised and assisted as necessary to facilitate hardware disassembly for destruction and recycling purposes.•Coordinated destruction and recycling programs for decommissioned hardware.•Organized stock rooms periodically.•Communicated with technicians, supervisors, managers, vendors, and clients with regard to inventory-related tasks.•Performed related work as required. Show less - I was awarded 4 RISE coins as a token of recognition for my hard work and achievements at the company while I was at this position. -Provided technical software, hardware and network problem resolution to clients by performing question / problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site.-Assisted less experienced technicians with technical problems they encounter.-Clearly communicated technical solutions in a user-friendly, professional manner, assist junior and senior technicians.-Follow defined procedures and policies to resolve recurring tasks.-Took escalated cases as a senior technician on more sensitive or complex problems.-Performed related work as required. -Performed technical diagnostics on both Windows Server 2008/2012/2016 OS and Windows 10 OS. -Assisted in maintaining Exchange Servers and all related tasks for the company's clients.-Performed OnCall duties as work required. OnCall lasts for 7 days at a time. Show less

  • IT Project/Program Manager - Senior

    Dec 2023 - now

  • IT Project Manager

    Apr 2022 - now

  • IT Help Desk Supervisor

    Aug 2021 - Apr 2022

  • Inventory Control and Configuration Supervisor

    Oct 2021 - Dec 2021

  • Technical Specialist II & III

    Aug 2020 - Aug 2021