Efren Vasquez

Experience

• 

  TeleTech

  Dec 2006 - Apr 2007

  Customer Service Representive

  Delivered excellent customer serviceCommunicated effectivelyUse modern technology, including new software and hardwareIdentified customer needs and provided relevant, workable solutionsAdhered to operational requirements

• 

  IBM

  Jun 2007 - Nov 2013

  Provide BAU (Service Request / Incidents) and Project support to Clients for the following technologies:- Cisco ACS (TACACS +) - Riverbed- F5 LTM- Juniper (Network and Firewall)- Checkpoint- Cisco ISE - Cisco Wireless - Cisco Routing, Switching, Firewalls (IOS, NXOS, ASA) - Managed Device Lists- Performed Security Health Checks- Managed User accounts and Passwords- Managed IP address Allocation- Supported Internal Project Work (Access Registry Consolidations, VOIP rollouts, New Software Rollouts)- Performed Change Administrator Tasks- Participated in Corporate Audits

  • Network Specialist

    Mar 2011 - Nov 2013

  • Network Services Internal Support

    Jun 2007 - Mar 2011
• 

  Telstra

  Nov 2013 - Jun 2019

  Network Engineer

  Provide BAU (Service Request / Incidents) and Project support to clients for the following technologies:- Cisco ACS (TACACS +) - Riverbed- F5 LTM- Juniper (Network and Firewall)- Checkpoint- Cisco ISE - Cisco Wireless - Cisco Routing, Switching, Firewalls (IOS, NXOS, ASA)

• 

  Verizon

  Jul 2019 - Dec 2023

  Network & Security Engineer / Consultant
• 

  DXC Technology

  Jan 2024 - now

  Network Technician