Kavya Sinha

Network Analyst

3000 followers

Noida, Uttar Pradesh, India

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Timeline
About me
Service Manager for Passport Seva,Ministry of External Affairs @TCS
Education
- Greater Noida Institute of Technology(GNIOT)
  2012 - 2016
  B.tech Computer Science and Engineering
  b.tech
Experience
- HCLTech
  Nov 2016 - Sept 2017
  Network Analyst
  Network Analyst
- NTT DATA North America
  Sept 2017 - Jan 2019
  Associate
- Capgemini
  Jan 2019 - Feb 2024
  - Associate Consultant
    Jun 2020 - Feb 2024
  - Senior Analyst
    Jan 2019 - Jun 2020
- Tata Consultancy Services
  Mar 2024 - now
  IT Analyst
  Roles and responsibilities (Ticketing tool Owner & ITSM)• Currently working as a Service manager in Ministry of External affairs account wherein I am part of transition and coordinate with vendor in new ticketing tool testing activities and implementing changes as per existing workflow of the project.• Daily interaction with MEA (Ministry of External Affairs) contractors regarding the progress and challenges of the process.• Educating/Training Technicians regarding the new tool.• Acting as a single point of contact for all Incident, problem, change and Asset management.• Prepare Monthly DM deck & M review to share KPIs, Highlights/ Lowlights and issues faced. Show less
Licenses & Certifications
- Itil v4
  AXELOS Global Best Practice
  May 2021
- AMCAT Certified Proficiency in English
  Aspiring Minds
  Nov 2015
  View certificate
- Problem management (online program)
  Fresenius Kabi
- AMCAT Certified Corporate Communications Professional
  Aspiring Minds
  Nov 2015
  View certificate
- AMCAT Certified Corporate Communications Professional
  Aspiring Minds
  Nov 2015
  View certificate
- PowerPoint: Designing better slides_linkedin
  Tata Consultancy Services
  Apr 2024
- AMCAT Certified in English Comprehension
  Aspiring Minds
  Nov 2015
  View certificate
- AMCAT Certified Customer Service Specialist
  Aspiring Minds
  Nov 2015
  View certificate
- Service Management Group
  Capgemini
  Jul 2023
- AMCAT Certified Collections Specialist
  Aspiring Minds
  Jul 2016
  View certificate
- AMCAT Certified Corporate Communications Professional
  Aspiring Minds
  Nov 2015
  View certificate
- AMCAT Certified Creative Content Developer
  Aspiring Minds
  Nov 2015
  View certificate
- AMCAT Certified Creative Content Developer
  Aspiring Minds
  Nov 2015
  View certificate
- AMCAT Certified Customer Service Specialist
  Aspiring Minds
  Nov 2015
  View certificate
- AMCAT Certified Proficiency in English
  Aspiring Minds
  Nov 2015
  View certificate
- AMCAT Certified Telesales Professional
  Aspiring Minds
  Nov 2015
  View certificate
- AMCAT Certified in English Comprehension
  Aspiring Minds
  Nov 2015
  View certificate