Kavya Sinha

Kavya Sinha

Network Analyst

Followers of Kavya Sinha3000 followers
location of Kavya SinhaNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Service Manager for Passport Seva,Ministry of External Affairs @TCS

  • Education

    • Greater Noida Institute of Technology(GNIOT)

      2012 - 2016
      B.tech Computer Science and Engineering

      b.tech

  • Experience

    • HCLTech

      Nov 2016 - Sept 2017
      Network Analyst

      Network Analyst

    • NTT DATA North America

      Sept 2017 - Jan 2019
      Associate
    • Capgemini

      Jan 2019 - Feb 2024
      • Associate Consultant

        Jun 2020 - Feb 2024
      • Senior Analyst

        Jan 2019 - Jun 2020
    • Tata Consultancy Services

      Mar 2024 - now
      IT Analyst

      Roles and responsibilities (Ticketing tool Owner & ITSM)• Currently working as a Service manager in Ministry of External affairs account wherein I am part of transition and coordinate with vendor in new ticketing tool testing activities and implementing changes as per existing workflow of the project.• Daily interaction with MEA (Ministry of External Affairs) contractors regarding the progress and challenges of the process.• Educating/Training Technicians regarding the new tool.• Acting as a single point of contact for all Incident, problem, change and Asset management.• Prepare Monthly DM deck & M review to share KPIs, Highlights/ Lowlights and issues faced. Show less

  • Licenses & Certifications

    • Itil v4

      AXELOS Global Best Practice
      May 2021
    • AMCAT Certified Proficiency in English

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • Problem management (online program)

      Fresenius Kabi
    • AMCAT Certified Corporate Communications Professional

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • AMCAT Certified Corporate Communications Professional

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • PowerPoint: Designing better slides_linkedin

      Tata Consultancy Services
      Apr 2024
    • AMCAT Certified in English Comprehension

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • AMCAT Certified Customer Service Specialist

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • Service Management Group

      Capgemini
      Jul 2023
    • AMCAT Certified Collections Specialist

      Aspiring Minds
      Jul 2016
      View certificate certificate
    • AMCAT Certified Corporate Communications Professional

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • AMCAT Certified Creative Content Developer

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • AMCAT Certified Creative Content Developer

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • AMCAT Certified Customer Service Specialist

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • AMCAT Certified Proficiency in English

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • AMCAT Certified Telesales Professional

      Aspiring Minds
      Nov 2015
      View certificate certificate
    • AMCAT Certified in English Comprehension

      Aspiring Minds
      Nov 2015
      View certificate certificate