Faseehur Rahman

Experience

• 

  HP

  Aug 2006 - Jul 2015

  Leading a team of 9 (and more) and excelled in providing support and handing customer escalations.Coordinating and planning the team’s activities and ensuring that the deadlines for these activities are met.Understanding and implementing ITIL processes - Incident Management, Problem Management, Configuration Management and Change Management, Release Management processes in service call handling as part of daily routineHandling many implementations which involve installations of new application versions, patch installations, configuration changes on production, validation, and training environments as part of change management activities and have followed all ITIL processes which were maneuvered as per Airbus requirements.Documenting the entire Incident related issues and resolutions to ensure quicker turnaround time on resolution for similar occurrences.Playing a key role in identifying recurrent issues and taking this forward with Airbus for Problem Management. Involved in addressing the root cause analysis and implemented permanent solutions.Training new staffs within the Group. Show less Understanding and implementing ITIL processes - Incident Management, Problem Management, Configuration Management and Change Management, Release Management processes in service call handling as part of daily routine. Provided production support and maintained consistency in exceeding the required SLA (Service level Agreement). Provided quick fixes and shown expertise in resolving the issues efficiently in a timely manner and spent time in addressing the root cause analysis and implemented permanent solutions. Developed and automated daily, weekly, and monthly SLA reports for the entire Project (ERP & Shared Services) which was globally accepted by the customers and displayed in our work area as well.Involved in many Enhancements (CR’s –Change Requests) and was involved in activities like integration, testing, user testing and release to production environment.Worked on ITG Kintana tool used for migrating codes and lines of packages from one instance to another. Managed and administered Kintana for the entire Project.Experienced in developing Kintana workflows for ERP and responsible for troubleshooting the existing workflow. Documented and prepared Operation Manuals and release notes for the same.Administered Win CVS tool and mapped the source codes from this to Kintana workflow instances. Involved in Migrating the Win CVS and Kintana repository from one server to another.Analyzed the functional requirements and designed the applications in consultation with Solution Architects.Prepared Requirements doc as per the specifications confirmed by business. Documented the entire Incident related issues and resolutions to ensure quicker turnaround time on resolution for similar occurrences.Involved in SQA Audits for the complete project in terms of Incident and Release Management.Member of the Monthly newsletter for the Project (Avagazine). Show less

  • Project Lead Developer

    Oct 2008 - Jul 2015

  • Oracle Consultant

    Aug 2006 - Sept 2008
• 

  Hewlett Packard Enterprise

  Jul 2015 - Sept 2016

  Technical Project Manager

  Involved in migration of shell scripts from Solaris to LinuxDevelopment of shell scripts which are not compatible with Linux during migrationInvolved in porting of C programsInvolved in generating RSA keys for SFX serviceInvolved in preparing Job scheduling sheet for Control-M teamInvolved in PM activitiesa) Managing PPMC project, staffing profile, adding, removing, and extending of resourcesb) Preparing Project Schedule and holding weekly meetings to track the progress with all internal/external stakeholdersc) Sending Weekly status reports & financial summary reports to PMOd) Tracking all risks, issues, dependencies & action plan and sharing with all stakeholders to ensure project timeline is on tracke) Involved in managing & coordinating during the migration phases such as build, unit test, system test, user acceptance test till deployment of the applicationf) Attending meetings with clients and providing regular statuses to them. g) Involved in PMO related activity in Aldea to prepare the SOW response documents related to schedule & cost changesh) Documenting the migration plan, deployment plan, and rollback plan and overseeing the other documents such as support plan, operation manual, and application recovery plan Show less

• 

  Gainwell Technologies

  Sept 2016 - now

  Involved in enhancing C programs based on the new requirements from client.Involved in special projects, such as constructing a dashboard tool through iTrace back-end for the runtimes of all the jobs.Worked on Provider Management, Recipient Management, MAPIR, BPEL & Prior Authorization Management subsystems.Involved in creating an automated SLA report card tool through iTrace, Autosys, Excel VBA to determine if each SLA job has met its requirements on a daily, weekly, and monthly cycle.Involved in migrating from Autosys Batch scheduler to IWS.Installing, configuring & customizing a Gainwell Technologies BIONIX(Automation) Initiative tool, SiteScope, as monitoring/alert system for the VMs, servers as well as application status on the servers for the FL account. Involved in Letter Generation (LG) subsystem to create templates and xmls for the provider letters.Involved in projects for allowing Provider to update Demographics changes through Performance Letter.Involved in mutlple applications for Substance Abuse Agency Model for new provider types and specialties.Managing and transforming the JBoss EAP applications to a newer environment with State level customizations.Involved in migrating JBoss EAP applications from Oracle 11g to 19c.Involved in ensuring JBoss EAP applications security protocol is enabled for TLS 1.2 alone.Managing the Workflow services in BPEL and troubleshooting day to day issues for end users.Migrating the Workflow cronjobs to Autosys jobs Show less Involved in overall planning, coordination, implementation, execution, control, and completion of RPA projects.Worked on Maine, West Virginia, New Hampshire projects for validating the active Licensures of providers across multiple provider types and report.Created a check sheet to ensure all codes meet the necessary standards for overall consistency.Participated in code reviews and guided the team to ensure the workflows are efficient, well-structured, and simple to understand. Involved in creating Reusable components so similar requirements and functionalities can be stacked in a library and used by multiple projects.Involved in creating pipelines in Azure DevOps for the Project deliverables, Reusable components, etc. to move from Dev to Prod and from there to Orchestrator. Involved in creating a Wiki guide for the team using Ms Teams and documented several guides for clone repository, Template Export/Import, DU Endpoint API Key.Used tools to migrate Assets from one Tenant to another depending on project requirements.Involved in constructing a dashboard tool for Capacity Management, through Azure DevOps as back-end and Power BI.Report status, issues and risks to tech leads on a regular basis.Communicate to all stakeholders on a timely basis and in clear, succinct manner.Maintain weekly and monthly operating reports. Show less • Involved in enhancing C programs based on the new requirements from client.• Involved in special projects, such as constructing a dashboard tool through iTrace back-end for the runtimes of all the jobs.• Worked on Provider Management, Recipient Management, MAPIR, BPEL subsystems.• Involved in creating an automated SLA report card tool through iTrace, Autosys, Excel VBA to determine if each SLA job has met its requirements on a daily, weekly, and monthly cycle.• Installing, configuring & customizing a Gainwell Technologies BIONIX(Automation) Initiative tool, SiteScope, as monitoring/alert system for the VMs, servers as well as application status on the servers for the FL account. • Managing and transforming the MAPIR application to a newer environment with new FL customizations.• Involved in migrating MAPIR application from Oracle 11g to 19c.• Involved in ensuring MAPIR application security protocol is enabled for TLS 1.2 alone.• Managing the Workflow services in BPEL and troubleshooting day to day issues for end users.• Migrating the Workflow cronjobs to Autosys jobs Show less Involved in enhancing C programs based on the new requirements from client.Involved in special projects, such as constructing a dashboard tool through iTrace back-end for the runtimes of all the jobs.Worked on Provider Management, Recipient Management, MAPIR, BPEL subsystems.Involved in creating an automated SLA report card tool through iTrace, Autosys, Excel VBA to determine if each SLA job has met its requirements on a daily, weekly, and monthly cycle.Installing, configuring & customizing a Gainwell Technologies BIONIX(Automation) Initiative tool, SiteScope, as monitoring/alert system for the VMs, servers as well as application status on the servers for the FL account. Managing and transforming the MAPIR application to a newer environment with new FL customizations.Involved in migrating MAPIR application from Oracle 11g to 19c.Involved in ensuring MAPIR application security protocol is enabled for TLS 1.2 alone.Managing the Workflow services in BPEL and troubleshooting day to day issues for end users.Migrating the Workflow cronjobs to Autosys jobs Show less

  • Senior System Engineer

    Oct 2022 - now

  • Senior RPA Engineer

    Oct 2021 - Oct 2022

  • Senior Software Engineer

    Sept 2016 - Oct 2021

  • Senior System Engineer

    Sept 2016 - Oct 2021
• 

  Cognizant

  Dec 2023 - now

  Senior System Engineer

  Involved in DDI project, gathering requirements from clients, Tech Leads and designing a technical solution document to be presented to client.Researched areas of improvement on long running jobs and provided fixes to enhance the runtime of those jobs.Created shell scripts & embedded Pro C programs for Managed Care and Financial subsystem.Worked closely with OnBase and EDI team for delivery of reports, inbound and outbound files and ensured that they adhere to the standards required by the client.Involved in multiple stages of enhancements, requirement gathering, programming, unit testing, SIT testing, UAT testing and deployment to production.Provided operational support and assistance to the operational team (cycle team) for jobs that have failed or are taking longer times than expected.Participated in code reviews with Tech Lead, peers, and Business Analyst and prepared checklist ensuring all the necessary documentation (Design Document, Test Document, Implementation Plan, Walkthrough Document, ASQC Change Document) are in place.Involved in creating Test documents, Test cases, manual QA testing and worked with BAs to provide technical direction to ensure that all the requirements are met in RTM.Worked with IWS job scheduler and loaded jobs onto daily, weekly, and monthly cycles.Used IWS Dynamic Workload Console to verify the current plans, display jobs, check statuses, and restart/rerun with successors if need be.Worked on IWS composer loading scripts for different environments.Assisted in setting up mail notifications for IWS abends/failures. Show less