Nhi Tran

Experience

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  Chemist Warehouse

  Nov 2016 - now

  Pharmacy Assistant

  ✨ RESPONSIBILITIES:• Provide assistance and consult customer with health and wellbeing enquiries • Work with internal stakeholders to resolve customers enquires and issues prior to product orders• Arrange and organise daily workflow to achieve store sales targets • Assist customers with product faults, identify the causes and resolve the problem with the manager • Assist and provide customers with appropriate medications and suggestions according to their medical requests• Communicate with the internal and external stakeholders to organise pre orders for customer • Contact the internal stakeholders to arrange delivery orders in between stores • Monitor pre orders and contacted customers prior to their deliveries🏆 ACHIEVEMENTS:• Improved sales by 20% - Assisted clients with their medical requests by actively listening to their requirements, introducing relevant medications and actively promoting new products Show less

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  CSIRO

  Sept 2018 - Sept 2018

  Project Technician

  ✨ RESPONSIBILITIES:• Assisted the Project Managers with R&D project of determining the usage of carbon fiber in tank• Assisted with researching and applying new materials with new procedures to improve the efficiency of experiment• Participated in a group of 6 to construct the experiment and share understandings with each other• Researched resources to analyse the suitable materials and procedures for experimental setup • Provided technical support in creating 3D temperature data using Dynamic Thermal Simulation (DTS) and C++ programming language• Improved C++ programming language understandings by learning from the Project Manager and additional courses• Supported the stakeholders through recommending the alternative solutions to enhance the experimental results• Showed report writing skills through the creation and maintenance of technical reports • Documented temperature changes data and presented the results to the Project Managers🏆 ACHIEVEMENTS:• Improved the experimental results by 20% - Suggested and utilised different material that has more viscosity which improved the efficiency of temperature changes experiment• Improved the setup of experiment effectively – Researched and applied new methods to create a more efficient experiment Show less

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  Advanced Chemicals

  Dec 2018 - Mar 2019

  Quality Control Intern

  ✨ RESPONSIBILITIES:• Participated in the manufacturing process and suggested different methods for a more efficient production line• Communicated with client to receive feedbacks, analysed the goods quality and adjusted the composition of the ingredients• Analysed properties of the new chemical, which is carbonic acid, and developed reports of the safety implications, applications and quality of the acid• Collected samples from the batches, analysed the quality control data and ensured the product met the required standards• Performed quality control and data collection including pH level, viscosity, density, foaming and refract• Recorded and developed reports of QA/QC data, quality of raw chemicals and manufacturing process procedures • Maintained the required product records, analysed and documented the quality of hazardous chemicals• Ensured the accurate raw chemicals were used and the manufacturing process of detergents was monitored• Identified problems, reported to the Operation Manager and resolved the production lines issues and product faults• Researched resources and read additional books to understand about the chemicals properties and its application in producing detergents• Performed R&D activities to enhance the quality of detergents, reduce production costs and improve the operational process 🏆 ACHIEVEMENTS:• Improved the manufacturing process by 20% - Immediately reported the production line faults to the Operation Manager, suggested solutions to resolve the problem and recommended different safer methods for chemical handling Show less