Benjamin Arteaga

Experience

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  Starbucks

  Oct 2006 - Apr 2013

  Barista
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  REM Sleep Labs, Inc.

  Apr 2013 - Jun 2014

  Senior Customer Service Agent

  General customer service, answering high volume in-bound calls anywhere from 70 to 80 calls a day.· Speaking to Doctors, Insurance Adjustors, Applicant Attorneys, and clinical staff.· Follow ups, establishing patient relations,· Handling personal accounts offering and explaining different treatment options for Obstructive Sleep Apnea

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  Local Lighthouse

  Nov 2014 - Oct 2015

  Client Retention Specialist

  Reach out to clients on payment hold, and establish a new payment· Speak with clients, discuss over all status of case and discuss urgency of getting compliant· Make outbound calls to clients, and scheduling them for resolution appointments with retention agent 1’s· Reschedule missed appointments and reschedule missed payments

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  Optima Tax Relief

  Nov 2015 - Jul 2019

  Senior Case Manager

  Reach out to new clients, introduce myself and go over the next steps on their case· Follow up with clients on additional items that would be needed to move their case forward through the resolutionprogram.· Provide clients with preliminary protection options and go over the financial analysis to discuss how they weredetermined and also answer any general questions or concerns the client has with moving forward.· From time to time I do have to de-escalate upset clients, address their concerns and advise on where the case isand the next steps. Show less

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  CrossPoint Financial

  Aug 2019 - Dec 2019

  Jr. Loan Processor

  putting together packages and sending out for signatures. Also making sure all proper disclosures were included per state.other duties included running credit, making sure the loan applications were completely signed, and filled out before submission with lender.submitting requests for mortgagee clause updates and updated pay off demands along with ordering title.learned a bit on how to submit files via the lender portals and making sure we had all required documents for the underwriters. Show less

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  Pacific Home Loans

  Jan 2020 - Sept 2020

  Jr. Loan Processor Team Lead

  Review signed lender packages, make sure we have STIPS on file for IRRRLs, FULL DOC, Conventional & Purchases.Order & following up on Title/Escrow, HOI change requests, payoffs, and if needed, termite inspections, water tests and subordinations.Assisting LO’s with tracking down pending documents. Speaking to clients to help gather any pending necessary items.Submitting IRRRL’s for approval.Lead a department of 5 – providing training on encompass, reviewing documentation, what to look for, what we need. Show less

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  Loanleaders of America, INC

  Oct 2020 - May 2022

  Mortgage Loan Processor

  assembling, administering and processing your loan application paperwork before it gets approved by the loan underwriter.