David Montgomery

Experience

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  Circuit City

  Jul 1999 - Oct 2003

  Sales And Installation Manager

  As Roadshop S&I (Sales & Install) manager developed a high level of knowledge and built award winning teams that achieved great results within the automotive electronics realm.

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  Best Buy

  Oct 2003 - Jul 2010

  MECP Master Certified Autotech Lead

  Achieved the highest level industry recognized certification (MECP Master) while managing teams in excess of 15 technicians and sales staff. Consistently performed at the top of the district and was recognized as a leader for training and culture. Lead multiple teams to “achievers" recognition and training promotional awards.

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  Freeman's Car Stereo

  Jul 2010 - Nov 2013

  Store Manager

  Store manager responsibilities included but not limited to: Managing inventory logistics; both outbound and inbound, technician and sales training, customer service, bookkeeping/deposits, and all other day to day operations. During my tenure dealership relationships improved resulting in a 35% annual increase in b2b sales. Customer satisfaction survey results and reviews reflected positive changes in customer experience coinciding with an increase of roughly 20% revenue growth YoY.

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  Dm Auto Service

  Nov 2013 - Jun 2015

  Owner

  B2B specialist in the automotive aftermarket field providing a unique experience for surrounding dealerships. Quickly developed into the largest provider of automotive upfitting service in the area providing service and support to nearly 50 dealerships. Responsibilities included: Sales, marketing, logistics, accounts payables/receivables, technical services, sale support, customer service, after sales support, and research and development of custom solutions.

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  Best Buy

  Jun 2015 - Sept 2017

  MECP Master Certified Autotech Lead

  Developed process improvements that resulted in 150% YoY improvement in sales and 300% increase in production of labor services. Within months location became a top performer within the district as a result participated in many stretch assignments to share knowledge and best practices among the company network.

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  DIRECTED by VOXX

  Oct 2017 - Jul 2020

  Technical Support Lead (IID)

  Responsible for the support of a national interlock company technical services, including phone, chat, email, and in person support provided by a team of over 20 technicians. Oversaw the implementation of centralization of technical documentation and knowledgebase. Developed training and support documentation both internal and external audiences. Facilitated transition of multiple phone systems into a centralized VOIP network. Oversaw interlock CRM migration from Sage to Dynamics 365. Advised on process improvements and strategies to ensure all goals were achieved or exceeded in many cases. Show less

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  Mindr

  Jul 2020 - now

  Oversee all in state operations of Intoxalock including but not limited to scouting properties and negotiation of leases, upfitting of buildings, recruitment, and training of over 20 technicians and 2 supervisors, development of state relationship and training of state representatives, development of all SOPs & KPIs, and performance management initiatives. Remotely supervised the service center technical support team of over 16 technicians tasked with providing support to over 4,000 independent locations throughout the US. Responsibilities include process improvement & innovation, development of technical documentation; both internal and external use, LMS/training development, performance management & KPI development, and building a relationship between the engineering team and the technical support team. Joined organization as part of acquisition of Alcohol Detection Systems by CST in 2020. Continued managing the consumer and technical support teams for all ADS US operations. As part of the ADS leadership team helped integrate ADS operations and procedures within the CST organization. Received CEO award in recognition of the integration efforts.

  • North Carolina Program Director

    Jan 2022 - now

  • Service Center Technical Support Supervisor

    Oct 2020 - Jan 2022

  • Technical Support Supervisor - Alcohol Detection Systems

    Jul 2020 - Jan 2022