Anne Wainaina

Experience

• 

  Stanbic Bank

  Apr 2007 - Apr 2014

  Trade Finance Officer

  Responsibilities and achievements.• Facilitated various Structured Trade Facilities, including letters of credit, guarantees, financing, and invoice discounting.• Analyzed trade finance-related reports and provided improvement recommendations.• Delivered excellent customer service and minimized complaints through efficient transaction processing and liaison with Trade Services.• Assisted in planning, controlling, and overseeing the trade finance department's operations.• Demonstrated expertise in trade transaction compliance and accurate handling.• Monitored costs, tracked revenue, implemented cost-reduction procedures, and influenced cost-to-income ratio.• Developed and implemented project proposals within projected timelines, ensuring seamless integration and staff training.• Controlled high-risk aspects in transaction processes and documentation, minimizing losses.• Managed bank exposure, monitored limits, and ensured compliance with credit approvals and facility agreements.• Maintained maturity listings, prepared pre-sanction memos, and renewed limits for letters of credit and availed bills.• Issued guarantees, processed cancellations, and ensured timely payment of import, export, and collection transactions.• Processed cheques, discounted invoices, and bills accurately, meeting productivity targets while reducing losses.• Educated and advised customers on trade products, providing effective solutions to their needs.• Monitored, analyzed, and reported on trade information systems, processes, and procedures, providing enhancement recommendations.• Planned customer visits, updated facility letters, streamlined processes through automation, and implemented system enhancements.• Oversaw data migration, resolved mismatches, and GL differences for trade products.• Conducted technical and business training, prepared reports, and established a comprehensive security management system. Show less

• 

  National Bank of Kenya

  May 2014 - now

  Responsibilities and achievements:• Expanded Structure Trade Portfolio to KES 1 Billion in 12 months, maintaining a clean portfolio with 100% reconciliation.• Led NBK Zidii Platform development, improving bid bond issuance, and implemented a new Credit Management System for operational efficiency.• Achieved an outstanding 95% customer retention rate through exceptional customer relationship management.• Supported Trade Finance Manager in new product development, enhancing trade opportunities and solutions for customers.• Established key trade relationships, managed affiliate partners, correspondent banks, and financial institutions.• Built and managed a successful trade finance deals pipeline, driving revenue growth through deal origination and closure.• Onboarded collateral managers for commodities under CFA and CMA arrangements, ensuring efficient asset management.• Conducted regular reconciliations of stock/commodity balances with Collateral Managers, maintaining accurate records.• Led annual reviews of NBK Trade Product Spectrum, incorporating pricing, competitor analysis, and SWOT analysis.• Ensured compliance with internal and regulatory credit/portfolio policies, maintaining high-quality standards for credit applications.• Actively participated in networking with industry stakeholders, regulators, and colleagues, staying abreast of portfolio-relevant developments.• Wrote client proposals, advocated for credit approvals, and contributed to successful product utilization.• Played a key role in training clients on new product utilization and regulatory requirements, fostering strong client relationships.• Demonstrated strong risk management skills through annual reviews on credit risk and KYC/AML risk, ensuring adherence to standards. Show less Responsibilities & Achievements Summary:• Optimized Trade Finance operations, enhancing efficiency by 20% and reducing processing time by 25% across Letters of Credit, Guarantees, Trade Financing products, and Collections.• Executed transaction life cycle tasks with a 95% accuracy rate, ensuring prompt resolution of customer queries within 24 hours.• Demonstrated proficiency in Transaction Processing & Messaging Systems, achieving a 30% reduction in processing time and errors using tracking templates.• Enforced strict compliance with Service Level Agreements, policies, and regulations, maintaining a 100% compliance rate and reporting all suspicious activities.• Improved operational efficiency, resulting in a 15% cost reduction and a 90% decrease in task execution time through standardized operating instructions.• Implemented effective operational risk management, reducing identified risks by 80% through periodic self-assessments.• Ensured compliance with Business Continuity Plan/Data Recovery Plan guidelines, meeting 100% of recommendations from the Central Bank of Kenya Prudential guidelines.• Prioritized system stability, achieving a 95% prompt resolution rate for internal and external customer issues within agreed Service Level Agreements.• Maintained accurate TP-GL reconciliation, reducing breaches by 70% and achieving a 98% adherence rate to Service Level Agreements.• Managed claims investigations, achieving a 90% resolution rate.• Led streamlining efforts in trade processes, resulting in a 40% reduction in process cycle time and enhanced operational excellence.• Conducted comprehensive training sessions for the Trade Operations team, boosting their knowledge in open account financing by 80%. Show less

  • Business Development Manager - Trade Finance And Financial Institutions

    Apr 2020 - now

  • Trade Operations Analyst

    May 2014 - Mar 2020