Roxanne Alvarez

Experience

• 

  Bangko Sentral ng Pilipinas

  Mar 2010 - May 2010

  Intern
• 

  JPMorgan Chase & Co.

  Jun 2011 - Sept 2022

  Global Derivatives Operations - Complex Assets Configuration TeamResponsible for developing automated solutions to address control gaps and process inefficiencies due to manual processesResponsible for setting up static data on FSDV, TriOPtima, Xceptor and iRecs during fund launches and onboarding.Ensures proper coordination and partnership with operations to guarantee projects’ timelines are met on time.Develops and codes the logic on iRecs by creating feed parsers, match rules and recon builds to reconcile for two or more independent reportsMaintains the existing builds on Xceptor and iRecsEnsures setup for clearing brokers are performed accurately as failing to do so will lead to risks that may have a detrimental effect on operationsEnsures governance requirements for IA solutions are completed before a project goes live Show less Global Derivatives Operations - Trade CaptureResponsible for booking OTC trades and meeting client deliverables with a high level of timeliness and accuracy. Played a vital role in investigating and resolving position, cash and other booking-related breaks. Worked closely with different teams across different locations to deliver client requirements and expectations.Verification and reconciliation of OTC event and position activities to ensure accurate Billing to the client.Worked directly with senior managers to identify technology, resource and process needs. Identified opportunities for improvements in the process and recommended solutions. Developed solutions using different automation tools (i.e. Xceptor, Alteryx) to improve operations, mitigate risk, increase productivity, and improve accuracy.Helped collectively hone citizen development skills of the team by training multiple team members on different automation tools such as Xceptor and Alteryx. Conducted demo sessions on the said tools, provided the team members guidance on the governance and audit compliance requirements.Represented the Manila team on efficiency and automation-themed global calls on a regular basis and provided useful insights and suggestions on how we can further improve the STP rate.Participated in Digital and Platform Services Hackathon as Digi Ops Champion in 2021. Improved the scrubbing process of a particular financial reporting team which reduced their time spent on the said process from 3 hrs to 15 seconds on a monthly basis.Part of the team who supported and migrated the Trade Capture and Cash and Valuation Management processes from India to Philippines in 2019.Developed an Alteryx Solution to automate the a reconciliation process which resulted in 1 FTE efficiency saves. Show less Client Billing Operations - Invoice ProductionLead process improvement initiatives to reduce manual processes, team over time, control enhancement and complianceEffectively worked together with other Billing functions to get invoices produced and delivered within agreed client SLAWorked closely with risk management partners to ensure the team is in compliance in terms of the controls and adequate risk mitigation strategies are appliedHandled escalations of my team before it results to anything untoward that may lead to damages or operational strainVerified the variance analysis for invoices that breached a certain threshold to ensure accurate billingPerformed invoice delivery for urgent WHEM clients which is a very crucial and focus-driven task as it could easily lead to data breach.Performed analysis on complex billing issues and invoice disputesLead the training for new hires of the team and worked with other SMEs of the process to create a training structure for effective learningCompleted an automation project which utilized a bot to perform the invoice delivery function of sending out mails to external client addresses. This resulted in 2 FTE saves.Lead the Engagement committee which facilitated non-work activities to create some fun in the workplace environment on a regular basis Show less Client Billing Operations - Invoice ProductionPerformed invoice variance analysis review on all invoices that breached a certain threshold to make sure the fees billed to the clients are correctApproved and delivered invoices on a timely and accurate mannerEscalated to managers if there was anything unusual or any potential issues which may escalate Responsible in reviewing SOPs and updated them if neededRepresented the team on the Unbilled calls on a weekly basis which aims to discuss the current state, strategies and next steps to close out the unbilled items Lead trainer for Invoice Production to ensure new hires are properly equipped with sufficient knowledge and training before they start their BAUPerformed quality checks on the manual processes performed on the invoiceAnswered queries with regard to invoices issues raised by finance, client service managers and other internal Billing functionsPerformed monthly revenue variance analysis and submitted it to Finance to validate that the increase or decrease in revenue is expected based on the events which took place during the period specified Show less

  • Transaction Processing Manager, Complex Asset Configuration

    Oct 2021 - Sept 2022

  • Transaction Processing Manager, Trade Capture

    May 2019 - Sept 2021

  • Team Supervisor

    May 2016 - Apr 2019

  • Senior Team Member

    Jan 2014 - May 2016

  • Transaction Processing Analyst

    Jun 2011 - Feb 2014
• 

  Deutsche Bank

  Sept 2022 - Oct 2023

  Assistant Vice President

  Programs and Project Management Lead, IB OperationsBusiness TransformationAlteryx DeveloperIntelligent AutomationTrades and Settlement Confirmation Operations

• 

  Langara College

  Jun 2024 - Nov 2024

  Course Assistant
• 

  Elections BC

  Oct 2024 - Oct 2024

  Ballot Issuing Officer (BC General Election 2024)

  BC General Elections

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  Semitechnic Corp.

  Nov 2024 - Nov 2024

  Intern
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  Langara College

  Jan 2025 - now

  Research Assistant