Mayank Bhardwaj

Experience

• 

  PrivateCourt

  Dec 2020 - Jan 2021

  Social Media Marketing

  Reached out to 100 potential clients.Pitched them about the company's services.Created and posted short-form content every day on LinkedIn.

• 

  Anar Business Community App

  Dec 2021 - Feb 2022

  Operations

  Conversed with 500 MSME owners registered on the app.Led over 5 ex-users for re-acquisition and retention. Pitched and convinced the users to upload/create their business and personal proof.Handled and verified over 70 business owners' profiles.

• 

  Skillbee

  Mar 2022 - Apr 2022

  Operations

  Reached out to 1000 recruiters in the UAE for their hiring needs.Generated 5 leads in total.

• 

  Divine

  Jan 2023 - Jun 2023

  Resolved on an average 70 customers and astrologers tickets daily.Provided solutions to astrologers and users in possible timely manner.Escalated and resolved concerns of the users and astrologers on time. Doing 80-100 quality checks of free and paid orders between astrologers and users.Giving astrologers feedback based on quality checks where they need to improve. For 1 month was responsible for astrologers' lead generation, scheduling meetings, taking feedback, and resolving their concerns. From the 2nd month took charge of quality auditing of astrologers' calls and chat sessions with users. Did 80-100 audits daily.

  • Customer Service Associate

    May 2023 - Jun 2023

  • Quality Analyst Executive

    Apr 2023 - Jun 2023

  • Operations

    Jan 2023 - Apr 2023
• 

  CITYFURNISH

  Jul 2023 - now

  Customer Support Executive

  Working on the customers' service requests ranging from upgrade, buyback, relocation, repair, etc.Resolving 50 tickets daily.