Christopher Cruz

Experience

• 

  Ingram Micro

  Mar 2009 - now

  - Respond to calls/Electronic support from customers within established service level parameters. Provide re-seller staff and end users with full solution for business need.- Record all information accurately in the Solution Quote- Provides recommendation for customer’s seeking advice for a server and/or backup solution that will work for their new or current infrastructure.- Provide accurate information to the customer basing on the manufacturer’s website and from a well-known reliable resource.- Educate the resellers to the latest as well as upcoming technology and assists them to the sales process.- Enable sales to Ingram Micro by providing NOT just a solution, but a FULL, WORKING and VIABLE solution for the customers.- Train and mentor new hires for them to become effective and efficient technicians. Monitors their progress and ensure that they meet/pass their metrics.- Develop and conduct vendor, segment specific, or internal procedure training and resources for other TS associates. Respond to walk-up inquiries from other technicians Show less

  • Senior Technical Support Associate

    Mar 2009 - now

  • Technical Support Engineer

    Mar 2009 - now