Joanne Jordan

Experience

• 

  Swissport

  Feb 2003 - Oct 2003

  Passenger Handling Agent

  Direct Customer facing role involving; * Performing meet and greets, check-in, boarding and deplaning* Baggage service and public announcements * Provide connecting flight information and direction assistance

• 

  Singapore Airlines

  Oct 2003 - Dec 2003

  Customer Service Agent

  I was head hunted by Singapore Airlines who offered me a promotion to CSA. My responsibilities included, but were not limited to:* Greet passengers and coordinate arrivals and departures* Inform passengers of deals and promotions * Compile reports and implement changes* Resolve customer complaints

• 

  South African Airways

  May 2004 - Sept 2005

  Cadet pilot

  Received the ‘Best Flying Award’ accolade at the graduation of the Cadet Pilot Programme Group 16Cadet Pilot Programme Group 16; completing PPL (Private), CPL (Commercial) and ATPL (Airline) qualificationStudent Pilot with SAA: 6 Jan 2004 - 7 Sept 2005

• 

  Airlink

  Feb 2005 - Dec 2009

  Captain

  Awarded both the Silver and Bronze award for ‘Outstanding Service’.Flew Jetstream 41: Total Hours 3145 (PIC = 1043 and Co-Pilot = 2039)* Ensure all information for flight is checked and verified * Managed emergencies and the coordination thereof *Liaising, managing and directing team interactions involving crew, mechanics, ground staff, ATC, airport operations, and company.

• 

  Springbok Air Academy

  Apr 2007 - Aug 2008

  Flight instructor

  First person to be awarded an Instructors rating at Springbok Air Academy* Conducted ab initio (beginner) training in theory, simulator and practical* Instructed students in a classroom setting* Determined student proficiency & reported on student progress

• 

  South African Airways

  Feb 2010 - Jul 2021

  Senior First Officer

  Total Flying Hours: 8645Airbus A319/320: 1011 (Co-Pilot)Boeing 738: 4186 (Co-Pilot)* Second-in-command on the flight deck* Operated the Airbus A319/320 and Boeing B738 fleet domestically* Multi-tasking, analysing information, prioritising problems * Achieving objectives during ever changing working environments* Maintain proficiency through consistent training programmes

• 

  Shadowmatch

  Feb 2022 - now

  Career Development Coach

  I'm a Habits Transformational Coach which based on the principle of guiding individuals to build a better life through positive, progressive and meaningful habits. The aim is to build habits that enable the individual to live positively, overcome challenges in life and be less of a victim. As a coach, I take them on a well-structured journey to become stronger than the challenges they face.I'm able to help and guide people when they ask questions such as “What if things don't work optimally for me?”If you want to change your life, change your habits!Professional services include:* Career Coaching* Study Method Coaching* Fulfilment Coaching* Personal Development Coaching Show less

• 

  FlySafair

  Apr 2022 - now

  Senior First Officer

  Senior First Officer Domestic fleet Boeing 737-400/800