Daniel Lugo

Experience

• 

  Charlotte Pipe and Foundry Company

  May 1998 - May 2000

  Machinist
• 

  AT&T

  May 2000 - Oct 2020

  Leading a team Network Architects, Data Engineers, Project Managers, and Operational Support outsourcing teams responsible for the global network operations and data center management. Manage the development reporting for all business performance metrics across the Southeast Region. Built a team comprised of full stack developers, SQL developers, and analysts applying data driven automation, alerting systems, and reporting to drive performance improvement in operating expense, quality of work, and customer service. Responsible for leading an change management and performance improvement initiatives across the Network Field Operations in NC. The required many different skills including data analytics, coaching and developing managers, and serving as a subject matter expert on Network Operations to support the team. Led various teams in the Charlotte Metro area responsible for the installation and maintenance of all video, voice and data services for AT&T. The role required the hiring, performance development, and training of 18-22 technicians in a unionized labor environment. Responsible for all the daily functions for the management of the team, maintaining acceptable service levels, and making sure all customers received the highest level of customer satisfaction.

  • Director - Technology

    Oct 2019 - Oct 2020

  • Area Manager

    Jan 2012 - Oct 2019

  • Performance Development Coach

    Jan 2009 - Jan 2012

  • Network Operations Manager

    Jan 2005 - Jan 2009

  • Service Technician

    May 2000 - Jan 2005
• 

  Microsoft

  Oct 2020 - now

  Leader in the Americas M365 FastTrack Center CSS supporting Microsoft’s most strategic customers as they deploy Microsoft Cloud Services. Lead a large team of 50+ members comprised of Modern Work Architects, Teams SMEs, FastTrack Engineers, Migration Subject Matter Experts, and Privacy and Security PM’s globally. Leader in the Americas M365 FastTrack Center CSS supporting Microsoft’s most strategic customers as they deploy Microsoft Cloud Services. Lead a large team of 45+ members comprised of Modern Work Architects, Teams SMEs, Engineers, and Migration Specialists.

  • Director Support Engineering Management

    Mar 2022 - now

  • Support Engineering Manager

    Oct 2020 - Mar 2022