Kelly Cleveland

Experience

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  CDW

  Mar 2011 - Aug 2015

  CDW is one of the leading national IT solutions providers in the US and Canada who helps make IT work for you by helping you manage the complexities of IT and maximize the return on your IT investment. Ranked No. 38 on Forbes’ list of America’s Largest Private Companies, CDW features dedicated account managers who help customers choose the right technology products and services to best meet their unique needs. Areas of focus include software, network communications, notebooks/mobile devices, data storage, video monitors, desktops, and printers and solutions such as virtualization, collaboration, security, mobility, data center optimization and cloud computing.Account Manager with substantial customer service and sales experience. Focus on customer satisfaction and acquisition. Work with top vendors across industry: Cisco, Lenovo, VMWare, EMC, NetApp, Microsoft. Show less

  • Lenovo Client System Solution Specialist - Education

    Jul 2014 - Aug 2015

  • Lenovo Partner Specialist

    Dec 2012 - Jul 2014

  • Account Manager

    Mar 2011 - Dec 2012
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  CDW-G

  Aug 2015 - May 2018

  Have thorough understanding of HealthTrust contract. Provide operational delivery support to sales team, ensuring orders are shipped within SLA. Hold collaborative teaming relationships with internal CDW departments to resolve order issues. Provide strategic resolution to escalated customer service issues. Proactively seek data to provide actionable intelligence to Sales Managers to grow revenue and profit. Develop trusted partnerships with Southeast and Gulf Coast Sales Managers to provide operational delivery support. Develop collaborative teaming relationships with internal CDW departments to resolve order issues. Provide strategic resolution to escalated customer service issues. Proactively seek data and provide actionable intelligence to Sales Managers to grow revenue. Collaborate with partners and Account Managers to drive growth and profitability in partnered categories within territory.

  • Sales Operations Supervisor - HPG

    Oct 2016 - May 2018

  • Sales Operations Supervisor - State and Local

    Aug 2015 - Sept 2016
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  CIT

  May 2018 - now

  CDW Leasing Manager, Lenovo Financial Services

  Partnering with Lenovo, work onsite with CDW Account Managers to drive results, maximize leasing funding volume and market penetration. Provide high-quality customer and Account Manager interactions. Create, develop, maintain and grow Lenovo Financial Services footprint within CDW.